CUSTOMER SUPPORT

Zendesk AI

Paid

Zendesk AI is the artificial intelligence layer powering Zendesk's customer service platform, offering AI agents, intelligent triage, and predictive analytics. It handles tickets, provides automated resolutions, and gives agents AI-powered suggestions.

Kayako

Paid

Kayako is an AI-powered customer service platform that unifies email, live chat, and self-service support into a single workspace. Its AI features help agents resolve tickets faster with suggested responses and automated workflows.

Freshdesk

Freemium

Freshdesk is an AI-powered cloud help desk software by Freshworks that enables businesses to deliver exceptional customer support across email, chat, phone, and social media. Its Freddy AI provides automated resolutions, ticket classification, and agent assistance.

Tidio

Freemium

Tidio is an AI-powered live chat and chatbot platform for small and medium businesses that combines a customer service chat interface with automation. Its Lyro AI chatbot can resolve up to 70% of customer inquiries automatically.

Ada

Paid

Ada is an enterprise AI customer service platform that builds and deploys AI agents capable of resolving customer inquiries without human agents. It supports multilingual automated support across web, mobile, and messaging channels.

Kustomer

Paid

Kustomer is an AI-powered CRM platform designed for customer service teams that provides a unified view of every customer interaction. Its AI features include automated conversation routing, suggested replies, and customer sentiment analysis.

Help Scout

Paid

Help Scout is an AI-powered customer support platform for growing businesses that offers shared email inboxes, knowledge base, and live chat. Its AI summarizes conversations, drafts replies, and surfaces relevant knowledge base articles.

LiveChat

Paid

LiveChat is a comprehensive live chat and customer service software that enables real-time communication between businesses and website visitors. It features AI chatbots, canned responses, ticketing, and rich reporting analytics.

Crisp

Freemium

Crisp is an AI customer messaging platform that centralizes live chat, email, social media, and messaging apps in one inbox. It offers a shared inbox, AI chatbot builder, knowledge base, and CRM features for teams.

Tawk.to

Free

Tawk.to is a free live chat application that allows businesses to monitor and chat with visitors on their website. It is entirely free to use with unlimited agents, and monetizes through paid services like hiring chat agents.

Chatbot.com

Paid

Chatbot.com is an AI chatbot builder platform that enables businesses to create conversational chatbots for websites, Facebook Messenger, and other channels without coding. It integrates with LiveChat and other customer service tools.

Botpress

Open Source

Botpress is an open-source AI chatbot building platform that enables developers and enterprises to build, deploy, and manage conversational AI agents. It supports LLM-powered bots with advanced dialog management and can be self-hosted.

Voiceflow

Freemium

Voiceflow is an AI agent builder platform that enables teams to design, prototype, and deploy AI-powered conversational agents for chat and voice. It offers a visual canvas for building complex dialog flows with LLM integrations.

Rasa

Open Source

Rasa is an open-source framework for building AI-powered conversational chatbots and voice assistants with full control over data and infrastructure. It is the leading choice for enterprises needing customizable, self-hosted NLU-based chatbots.

Dialogflow

Freemium

Dialogflow is Google Cloud's natural language understanding platform for building chatbots and voice interfaces. It offers Dialogflow ES for standard agents and Dialogflow CX for complex enterprise conversational AI.

Amazon Lex

Freemium

Amazon Lex is an AWS service for building conversational interfaces using voice and text, powered by the same deep learning technology as Alexa. It offers automatic speech recognition (ASR) and natural language understanding (NLU) for deploying chatbots.

IBM Watson Assistant

Freemium

IBM Watson Assistant is an enterprise AI chatbot and virtual agent builder that enables businesses to create conversational interfaces across multiple channels. It features visual dialog building, LLM integration, and robust enterprise security.

Yellow.ai

Freemium

Yellow.ai is an enterprise-grade conversational AI platform that builds and deploys AI agents for customer and employee support. It supports 135+ languages and integrates with major CRM and enterprise systems.

Haptik

Paid

Haptik is a conversational AI platform that enables enterprises to build smart virtual assistants and customer service chatbots. It specializes in commerce and customer engagement with AI agents trained on industry-specific data.

Aisera

Paid

Aisera is an AI service management platform that provides AI-powered self-service and automation for IT, HR, and customer service. Its AiseraGPT delivers conversational AI to resolve issues and requests automatically.

Forethought

Paid

Forethought is an AI-powered customer support automation platform that helps support teams triage, respond to, and resolve tickets faster. Its AI reads incoming tickets and provides agents with relevant knowledge base articles and suggested responses.

Ultimate.ai

Paid

Ultimate.ai is a customer support automation platform that uses AI to automate ticket responses in any language across support channels. It integrates with existing help desk tools like Zendesk and Salesforce Service Cloud to automate repetitive support requests at scale.

Thankful

Paid

Thankful is an AI agent for e-commerce customer service that autonomously resolves tickets for common requests like order status, returns, and exchanges without human intervention. It integrates with platforms like Zendesk and Kustomer to deflect repetitive support volume.

PolyAI

Paid

PolyAI builds enterprise-grade voice assistants that can handle complex customer service calls autonomously, supporting natural conversation in multiple languages. Its voice AI handles reservations, FAQs, and account management at scale for large enterprises.

Replicant

Paid

Replicant is an AI voice agent platform that automates inbound customer service calls, handling tier-1 support requests without human agents. It uses conversational AI to resolve issues like account inquiries, payments, and scheduling over the phone.

Observe.AI

Paid

Observe.AI is a conversation intelligence platform for contact centers that uses AI to analyze 100% of customer interactions for quality assurance and agent coaching. It provides real-time agent assist, automated QA scoring, and performance analytics.

NICE CXone

Paid

NICE CXone is a cloud contact center platform with integrated AI that powers omnichannel customer interactions including voice, chat, email, and social media. It includes AI-driven workforce management, analytics, and agent assist capabilities.

Five9

Paid

Five9 is an AI-powered cloud contact center solution that provides intelligent virtual agents, agent assistance, and workforce optimization tools. Its Genius AI suite includes predictive routing, real-time coaching, and automated quality management.

Genesys AI

Paid

Genesys AI is a comprehensive customer experience platform that uses AI to orchestrate personalized interactions across voice, chat, and digital channels. It offers predictive engagement, AI-powered bots, and empathy-based AI for contact centers.

Talkdesk

Paid

Talkdesk is an AI-powered cloud contact center platform designed for enterprise customer service teams. It features AI agents for self-service, real-time agent assistance, automated quality management, and deep CRM integrations.

Aircall

Paid

Aircall is a cloud-based phone and communication platform with AI features for call transcription, automatic summaries, and coaching insights. It integrates with CRM and helpdesk tools to give support and sales teams complete context during calls.

Gladly

Paid

Gladly is a customer service platform that centers on the customer rather than tickets, providing a unified lifelong conversation across all channels. It uses AI to assist agents with suggested responses and to power self-service AI sidekick capabilities.

Dixa

Paid

Dixa is a conversational customer service platform that unifies phone, email, chat, and social media in a single agent interface powered by AI. Its Dixa Conversation Engine uses AI routing, chatbots, and agent assist to improve service efficiency.

Gorgias

Paid

Gorgias is an AI-powered helpdesk built specifically for e-commerce brands on Shopify, Magento, and BigCommerce. It uses AI to automate responses to common order and shipping inquiries and integrates tightly with e-commerce data for context-rich support.

Re:amaze

Paid

Re:amaze is a customer support and messaging platform for e-commerce businesses that combines live chat, email, social media, SMS, and FAQ management in one tool. It includes AI chatbots and GPT-4 powered response assistance for support agents.