LiveChat is a comprehensive live chat and customer service software that enables real-time communication between businesses and website visitors. It features AI chatbots, canned responses, ticketing, and rich reporting analytics.
Category
Customer Support
Subcategory
Live Chat
Free Tier
14-day free trial
Paid Plans
Starter $20/agent/month, Team $41/agent/month, Business $59/agent/month
API Cost
Not available yet
Web AppDesktop AppiOS AppAndroid App
LiveChat Trust & Security Report
Certifications, AI-training posture, and security controls, with sourced proof.
●GDPR●HIPAA●PCI DSS (Payment Card Industry Data Security Standard)●CCPA (California Consumer Privacy Act)●WCAG 2.2 (Web Content Accessibility Guidelines)●Data Privacy Framework
Verified against LiveChat's own trust and security pages. See the full report for sourced proof →
Region
EU (European Union) data residency option available. Data centers documented with IBM servers and Akamai CDN infrastructure. Primary operations in Poland (Wroclaw headquarters) with US offices (Boston).
Self-hostable
No
Real-time website visitor supportLead capture and qualification via chatE-commerce customer support and salesAI chatbot automation for common queriesCustomer service team performance analytics
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