Gladly is a customer service platform that centers on the customer rather than tickets, providing a unified lifelong conversation across all channels. It uses AI to assist agents with suggested responses and to power self-service AI sidekick capabilities.
Category
Customer Support
Subcategory
Help Desk
Free Tier
Not available yet
Paid Plans
Hero (agent) and Sidekick (AI) pricing on request
API Cost
Not available yet
Web AppAPI
Gladly Trust & Security Report
Certifications, AI-training posture, and security controls, with sourced proof.
●SOC 2 Type 2●PCI DSS 4.0●GDPR●CCPA
Verified against Gladly's own trust and security pages. See the full report for sourced proof →
Region
United States (ToS states: 'your User Content may be transferred, processed, and stored in the United States'). No multi-region or EU data residency option publicly documented.
Trains on Data
No
Self-hostable
No
Retail and e-commerce customer service teamsUnified customer conversation history managementAI-powered self-service chatbot deploymentVoice, email, chat, and SMS support in one platformCustomer loyalty and repeat purchase support
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