Gladly is a customer service platform that centers on the customer rather than tickets, providing a unified lifelong conversation across all channels. It uses AI to assist agents with suggested responses and to power self-service AI sidekick capabilities.
Category
Customer Support
Subcategory
Help Desk
Free Tier
Not available yet
Paid Plans
Hero (agent) and Sidekick (AI) pricing on request
API Cost
Not available yet
Web AppAPI
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Self-hostable
No
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Retail and e-commerce customer service teamsUnified customer conversation history managementAI-powered self-service chatbot deploymentVoice, email, chat, and SMS support in one platformCustomer loyalty and repeat purchase support
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Customer SupportHelp Desk
#help desk#ticketing
Customer SupportHelp Desk
#help desk#live chat
Customer SupportHelp Desk
#help desk#multichannel support