Freshdesk is an AI-powered cloud help desk software by Freshworks that enables businesses to deliver exceptional customer support across email, chat, phone, and social media. Its Freddy AI provides automated resolutions, ticket classification, and agent assistance.
Category
Customer Support
Subcategory
Help Desk
Free Tier
Free for up to 10 agents
Paid Plans
Growth $15/agent/month, Pro $49/agent/month, Enterprise $79/agent/month
API Cost
Not available yet
Web AppiOS AppAndroid AppAPI
○SOC2○ISO27001●GDPR○HIPAA
● certified · ○ not verified
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Self-hostable
No
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Multi-channel customer support managementAI-powered automated ticket resolutionSelf-service portal and knowledge baseCustomer support team collaborationSLA management and reporting
// MORE IN HELP DESK
Customer SupportHelp Desk
#help desk#ticketing
Customer SupportHelp Desk
#help desk#live chat
Customer SupportHelp Desk
#crm#customer service