Freshdesk has freemium pricing.

Freshdesk

Freemium

Freshdesk is an AI-powered cloud help desk software by Freshworks that enables businesses to deliver exceptional customer support across email, chat, phone, and social media. Its Freddy AI provides automated resolutions, ticket classification, and agent assistance.

Category

Customer Support

Subcategory

Help Desk

Free Tier

Free for up to 10 agents

Paid Plans

Growth $15/agent/month, Pro $49/agent/month, Enterprise $79/agent/month

API Cost

Not available yet

Web AppiOS AppAndroid AppAPI

Freshdesk Trust & Security Report

Certifications, AI-training posture, and security controls, with sourced proof.

VIEW

●SOC 2 Type II●SOC 1 Type II●SOC 3●ISO/IEC 27001:2022●ISO/IEC 27701:2019 (Privacy Information Management)●CSA STAR Level 1●Cyber Essentials / Cyber Essentials Plus●TX-RAMP●EU-U.S. / Swiss-U.S. / UK Data Privacy Framework●GDPR (compliance posture, not a certification)●VAPT (independent penetration testing / vulnerability assessment)

Verified against Freshdesk's own trust and security pages. See the full report for sourced proof →

Region

Multi-region. Freshworks Inc. (US) is the controller; processing occurs in the US, UK, EEA (Germany, Netherlands, France) and India. Customer data hosted in dedicated AWS VPCs; data center region selectable per account (US, EU, India, Australia historically offered).

Trains on Data

Self-hostable

Multi-channel customer support managementAI-powered automated ticket resolutionSelf-service portal and knowledge baseCustomer support team collaborationSLA management and reporting