Five9 is listed with paid pricing.

Five9

Paid

Five9 is an AI-powered cloud contact center solution that provides intelligent virtual agents, agent assistance, and workforce optimization tools. Its Genius AI suite includes predictive routing, real-time coaching, and automated quality management.

Category

Customer Support

Subcategory

Help Desk

Free Tier

Not available yet

Paid Plans

Per-agent monthly pricing starting ~$149/month

API Cost

Not available yet

Web AppAPIDesktop App

Five9 Trust & Security Report

Certifications, AI-training posture, and security controls, with sourced proof.

VIEW

●SOC 2 Type 2●ISO/IEC 27001:2022●ISO/IEC 27017:2015●PCI DSS v4.0.1 (Level 1 Service Provider)●HIPAA●HITECH●GDPR●CCPA / CPRA●Cyber Essentials (UK)●CSA STAR●TX-RAMP Level 2●CPNI (FCC)●EcoVadis

Verified against Five9's own trust and security pages. See the full report for sourced proof →

Region

US primary headquarters. EU/UK transfers handled via 2021 Standard Contractual Clauses (controller-to-processor Module 2) and UK Addendum. Sub-processor list maintained at login.five9.com. Global DPA does not specify geographic region-lock options; customers receive 30-day notice of new sub-processors handling EEA/UK data.

Trains on Data

Self-hostable

Inbound and outbound cloud contact centerAI virtual agent for self-service callsIntelligent call routing and prioritizationAgent assist with real-time knowledge suggestionsWorkforce management and scheduling automation