Talkdesk is listed with paid pricing.

Talkdesk

Paid

Talkdesk is an AI-powered cloud contact center platform designed for enterprise customer service teams. It features AI agents for self-service, real-time agent assistance, automated quality management, and deep CRM integrations.

Category

Customer Support

Subcategory

Help Desk

Free Tier

Not available yet

Paid Plans

CX Cloud plans from $85/user/month

API Cost

Not available yet

Web AppAPIDesktop App

Talkdesk Trust & Security Report

Certifications, AI-training posture, and security controls, with sourced proof.

VIEW

●SOC 2 Type II●SOC 3●ISO 27001●ISO 27701:2019 (privacy extension of ISO 27001)●ISO 22301 (Business Continuity Management)●ISO/IEC 42001 (AI management system / AI governance)●ISO 27017 / ISO 27018 (cloud security / PII in public cloud)●PCI DSS Level 1●HIPAA●GDPR (posture / SCC-based DPA)●FedRAMP (Government Edition only)●CSA STAR●BSI C5●APEC CBPR / PRP (Cross-Border Privacy Rules / Privacy Recognition for Processors)

Verified against Talkdesk's own trust and security pages. See the full report for sourced proof →

Region

Customer-selectable regional cloud deployment; privacy notice states 'the customer has other processing facilities in different regions (such as Europe, Canada, Australia and the United Kingdom) to choose from,' in addition to the US.

Self-hostable

AI-powered customer self-service deflectionAgent assist with real-time AI guidanceAutomated after-call work and summariesContact center performance analyticsIntegration with Salesforce and ServiceNow