Gorgias is an AI-powered helpdesk built specifically for e-commerce brands on Shopify, Magento, and BigCommerce. It uses AI to automate responses to common order and shipping inquiries and integrates tightly with e-commerce data for context-rich support.
Category
Customer Support
Subcategory
Help Desk
Free Tier
Not available yet
Paid Plans
Starter $10/month, Basic $60/month, Pro $360/month
API Cost
Not available yet
Web AppAPIBrowser Extension
Gorgias Trust & Security Report
Certifications, AI-training posture, and security controls, with sourced proof.
●SOC 2 Type II●HIPAA●CCPA●GDPR (DPA available)
Verified against Gorgias's own trust and security pages. See the full report for sourced proof →
Region
Google Cloud Platform — US, EU, and Australia nodes confirmed via subprocessor list. No dedicated EU-only residency option documented for standard plans.
Trains on Data
Yes
Self-hostable
No
Shopify store customer support automationOrder status and refund ticket automationProactive shipping notification messagingProduct review and return processingE-commerce revenue generation through support chat
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