Observe.AI is listed with paid pricing.

Does Observe.AI offer API access?

Observe.AI includes API access.

Observe.AI

Paid

Observe.AI is a conversation intelligence platform for contact centers that uses AI to analyze 100% of customer interactions for quality assurance and agent coaching. It provides real-time agent assist, automated QA scoring, and performance analytics.

Category

Customer Support

Subcategory

Live Chat

Free Tier

Not available yet

Paid Plans

Enterprise pricing based on agent seats

API Cost

Not available yet

Web AppAPI

Observe.AI Trust & Security Report

Certifications, AI-training posture, and security controls, with sourced proof.

VIEW

●SOC 2 Type II●ISO/IEC 27001:2022●ISO/IEC 42001:2023 (AI Management System)●PCI DSS (Level 1 Service Provider, v4.0.1)●HITRUST r2 (HIPAA)●HIPAA (safeguards for PHI)●GDPR / CCPA (privacy compliance posture, not a certification)●EU AI Act conformance

Verified against Observe.AI's own trust and security pages. See the full report for sourced proof →

Region

Customer data can be stored in US West-2, EU West, or Australia depending on contract (per trust portal, https://trust.observe.ai/). Contradicts an older/legacy GDPR privacy notice on the corporate site (https://www.observe.ai/gdpr-privacy) which states data is stored on AWS in the USA only, not in the EU. This is an unresolved contradiction between a legacy privacy notice and the current trust center; flagged below.

Trains on Data

Yes

Self-hostable

Automated quality assurance scoring for call centersReal-time agent guidance during customer callsAgent performance coaching and trainingCompliance monitoring and risk detectionCustomer sentiment and intent analytics