Observe.AI is a conversation intelligence platform for contact centers that uses AI to analyze 100% of customer interactions for quality assurance and agent coaching. It provides real-time agent assist, automated QA scoring, and performance analytics.
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Customer Support
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Live Chat
Free Tier
Not available yet
Paid Plans
Enterprise pricing based on agent seats
API Cost
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Web AppAPI
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Automated quality assurance scoring for call centersReal-time agent guidance during customer callsAgent performance coaching and trainingCompliance monitoring and risk detectionCustomer sentiment and intent analytics
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Customer SupportLive Chat
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Customer SupportLive Chat
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Customer SupportLive Chat
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