Kustomer is an AI-powered CRM platform designed for customer service teams that provides a unified view of every customer interaction. Its AI features include automated conversation routing, suggested replies, and customer sentiment analysis.
Category
Customer Support
Subcategory
Help Desk
Free Tier
Not available yet
Paid Plans
Enterprise $89/user/month, Ultimate $139/user/month
API Cost
Not available yet
Web AppiOS AppAndroid AppAPI
Kustomer Trust & Security Report
Certifications, AI-training posture, and security controls, with sourced proof.
●SOC 2 Type II●ISO/IEC 27001:2022●ISO/IEC 27701:2019 (Privacy Information Management)●ISO/IEC 42001:2023 (AI Management System)●GDPR (posture, not a certification)●HIPAA (Business Associate, paid add-on)●CCPA compliance posture●EU-US / Swiss-US Data Privacy Framework (DPF) Self-Certification
Verified against Kustomer's own trust and security pages. See the full report for sourced proof →
Region
United States (primary); AWS and MongoDB Atlas subprocessors also offer Ireland (EU) and India hosting, with cloud hosting and database location 'determined at time of customer onboarding.'
Trains on Data
No
Self-hostable
No
Unified customer view across all touchpointsAI-powered conversation routing and assignmentHigh-growth e-commerce customer serviceCustomer sentiment tracking and analysisProactive outreach based on customer data
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