Tidio is an AI-powered live chat and chatbot platform for small and medium businesses that combines a customer service chat interface with automation. Its Lyro AI chatbot can resolve up to 70% of customer inquiries automatically.
Category
Customer Support
Subcategory
Chatbot Builder
Free Tier
Free with 50 live chat conversations/month
Paid Plans
Customer Service $29/month, Tidio+ $496/month
API Cost
Not available yet
Web AppiOS AppAndroid AppPlugin
Tidio Trust & Security Report
Certifications, AI-training posture, and security controls, with sourced proof.
●SOC 2 Type II●GDPR●CCPA / CPRA●EU-US Data Privacy Framework (DPF)●Penetration testing (annual, third-party)●PCI-DSS (payment handling via Stripe)
Verified against Tidio's own trust and security pages. See the full report for sourced proof →
Region
European Economic Area (EEA). FAQ: "All our data is stored on servers located in member countries of the European Economic Area." Hosted on AWS. Cross-border transfers covered by EU-US DPF + SCCs.
Trains on Data
No
Self-hostable
No
Live chat support for e-commerce sitesAI chatbot for automated customer FAQ responsesCart abandonment recovery automationLead capture via chat widgetsMulti-channel customer messaging
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