Dixa is a conversational customer service platform that unifies phone, email, chat, and social media in a single agent interface powered by AI. Its Dixa Conversation Engine uses AI routing, chatbots, and agent assist to improve service efficiency.
Category
Customer Support
Subcategory
Help Desk
Free Tier
Not available yet
Paid Plans
Agent seat-based pricing starting around $39/agent/month
API Cost
Not available yet
Web AppAPI
Dixa Trust & Security Report
Certifications, AI-training posture, and security controls, with sourced proof.
●SOC 2 Type II●SOC 2 Type II (2024, 2025, 2026 annual reports)●GDPR (DPA available)
Verified against Dixa's own trust and security pages. See the full report for sourced proof →
Region
EU (primary: AWS Ireland / eu-west-1; daily backup in a second EU physical location)
Self-hostable
No
Omnichannel customer service platform deploymentAI-powered intelligent routing of inquiriesSelf-service chatbot and knowledge baseAgent productivity with AI-suggested answersTeam collaboration on complex customer issues
// MORE IN HELP DESK
GorgiasCustomer SupportHelp DeskVerified
#e-commerce helpdesk#shopify support
Re:amazeCustomer SupportHelp DeskVerified
#helpdesk#live chat
Zendesk AICustomer SupportHelp DeskVerified
#help desk#ticketing