Zendesk AI is listed with paid pricing.

Does Zendesk AI offer API access?

Zendesk AI includes API access.

Zendesk AI

Paid★ FEATURED

Zendesk AI is the artificial intelligence layer powering Zendesk's customer service platform, offering AI agents, intelligent triage, and predictive analytics. It handles tickets, provides automated resolutions, and gives agents AI-powered suggestions.

Category

Customer Support

Subcategory

Help Desk

Free Tier

Not available yet

Paid Plans

Suite Team $55/agent/month, Suite Growth $89/agent/month, Suite Professional $115/agent/month

API Cost

Not available yet

Web AppiOS AppAndroid AppAPI

Zendesk AI Trust & Security Report

Certifications, AI-training posture, and security controls, with sourced proof.

VIEW

●SOC 2 Type II●ISO 27001:2022●ISO 27018:2019●ISO 27701:2019●ISO 27017:2015●ISO 42001 (AI Management System)●FedRAMP LI-SaaS●Cyber Essentials Plus●CSA STAR AI Levels 1 & 2●HIPAA (BAA available)●HDS (Health Data Hosting, France)●CSA STAR (Cloud Security Alliance CAIQ)●GDPR (DPA available)

Verified against Zendesk AI's own trust and security pages. See the full report for sourced proof →

Region

Customer-selectable data locality: United States (US), Australia (AU), Japan (JP), or European Economic Area (EEA), per the Regional Data Hosting Policy. Hosted on AWS in US, Europe, and Asia Pacific.

Trains on Data

Self-hostable

Enterprise customer support ticket managementAI-powered chatbot for automated resolutionsIntelligent ticket triage and routingAgent productivity with AI suggestionsCustomer service analytics and reporting