Genesys AI is listed with paid pricing.

Does Genesys AI offer API access?

Genesys AI includes API access.

Genesys AI

Paid

Genesys AI is a comprehensive customer experience platform that uses AI to orchestrate personalized interactions across voice, chat, and digital channels. It offers predictive engagement, AI-powered bots, and empathy-based AI for contact centers.

Category

Customer Support

Subcategory

Help Desk

Free Tier

Not available yet

Paid Plans

Cloud CX plans from $75/user/month

API Cost

Not available yet

Web AppAPI

Genesys AI Trust & Security Report

Certifications, AI-training posture, and security controls, with sourced proof.

VIEW

●SOC 2 Type 2●SOC 1 Type 2●ISO/IEC 27001:2022●ISO/IEC 27017:2015●ISO/IEC 27018:2019●ISO/IEC 42001:2023●HIPAA●HITRUST●FedRAMP (Moderate Impact)●DoD Impact Level 2●GovRAMP●PCI-DSS●Cyber Essentials Plus●NIST SP 800-171●GDPR (DPA available)

Verified against Genesys AI's own trust and security pages. See the full report for sourced proof →

Region

Customer-selectable; customers choose the Genesys Cloud region where their organization resides, which also serves as the storage location for their data. Optional voice recording storage via Global Media Fabric can be configured to a separate Genesys Cloud Satellite Media Region.

Trains on Data

Self-hostable

Enterprise contact center with AI routingProactive customer engagement and outreachAI voicebots and chatbots for self-serviceWorkforce engagement managementCustomer journey analytics and optimization