NICE CXone is a cloud contact center platform with integrated AI that powers omnichannel customer interactions including voice, chat, email, and social media. It includes AI-driven workforce management, analytics, and agent assist capabilities.
Category
Customer Support
Subcategory
Help Desk
Free Tier
Not available yet
Paid Plans
Per-agent monthly pricing, enterprise contracts
API Cost
Not available yet
Web AppAPIDesktop App
○SOC2○ISO27001○GDPR○HIPAA
● certified · ○ not verified
Compliance data is community-sourced and may be incomplete or out of date. Always verify certifications directly with the vendor's official trust or security page before relying on them.
Self-hostable
No
Some data-handling details aren't verified yet. Help verify this data ↗
Enterprise omnichannel contact center operationsAI-powered workforce scheduling and managementReal-time agent assist and next-best-actionPost-call analytics and reportingCustomer journey orchestration across channels
// MORE IN HELP DESK
Customer SupportHelp Desk
#help desk#ticketing
Customer SupportHelp Desk
#help desk#live chat
Customer SupportHelp Desk
#help desk#multichannel support