NICE CXone is a cloud contact center platform with integrated AI that powers omnichannel customer interactions including voice, chat, email, and social media. It includes AI-driven workforce management, analytics, and agent assist capabilities.
Category
Customer Support
Subcategory
Help Desk
Free Tier
Not available yet
Paid Plans
Per-agent monthly pricing, enterprise contracts
API Cost
Not available yet
Web AppAPIDesktop App
NICE CXone Trust & Security Report
Certifications, AI-training posture, and security controls, with sourced proof.
●SOC 2 Type II + HITRUST●ISO 27001●ISO 27017●ISO 27018●ISO 27701●ISO 9001●FedRAMP Moderate●PCI DSS●IRAP●C5 (BSI Cloud Computing Compliance Criteria Catalogue)●Cyber Essentials Plus●EU-US Data Privacy Framework (DPF)●WCAG 2.2●Sarbanes-Oxley (SOX)●GDPR (DPA available)
Verified against NICE CXone's own trust and security pages. See the full report for sourced proof →
Region
Multi-region: Americas (US East, US West, Canada, South America, FedRAMP US East), EMEA, APAC
Trains on Data
Yes
Self-hostable
No
Enterprise omnichannel contact center operationsAI-powered workforce scheduling and managementReal-time agent assist and next-best-actionPost-call analytics and reportingCustomer journey orchestration across channels
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