Help Scout is an AI-powered customer support platform for growing businesses that offers shared email inboxes, knowledge base, and live chat. Its AI summarizes conversations, drafts replies, and surfaces relevant knowledge base articles.
Category
Customer Support
Subcategory
Help Desk
Free Tier
Not available yet
Paid Plans
Standard $20/user/month, Plus $40/user/month
API Cost
Not available yet
Web AppiOS AppAndroid AppAPI
● certified · ○ not verified
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Self-hostable
No
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Email-based customer support with shared inboxesKnowledge base creation and managementAI conversation summarization for agentsLive chat with Beacon widgetCustomer support team performance reporting
// MORE IN HELP DESK
Customer SupportHelp Desk
#help desk#ticketing
Customer SupportHelp Desk
#help desk#live chat
Customer SupportHelp Desk
#help desk#multichannel support