Help Scout is listed with paid pricing.

Does Help Scout offer API access?

Help Scout includes API access.

Help Scout

Paid

Help Scout is an AI-powered customer support platform for growing businesses that offers shared email inboxes, knowledge base, and live chat. Its AI summarizes conversations, drafts replies, and surfaces relevant knowledge base articles.

Category

Customer Support

Subcategory

Help Desk

Free Tier

Not available yet

Paid Plans

Standard $20/user/month, Plus $40/user/month

API Cost

Not available yet

Web AppiOS AppAndroid AppAPI

Help Scout Trust & Security Report

Certifications, AI-training posture, and security controls, with sourced proof.

VIEW

●SOC 2 Type 2 (Security, Availability)●HIPAA●GDPR (DPA with SCCs)●CCPA●EU-US Data Privacy Framework

Verified against Help Scout's own trust and security pages. See the full report for sourced proof →

Region

United States only (Amazon Web Services). No EU/EEA data residency option. DPA uses SCCs (EU Standard Contractual Clauses) and EU-US Data Privacy Framework for cross-border transfers. Sub-processors list includes only US and UK entities.

Trains on Data

Yes

Self-hostable

Email-based customer support with shared inboxesKnowledge base creation and managementAI conversation summarization for agentsLive chat with Beacon widgetCustomer support team performance reporting