Aisera is an AI service management platform that provides AI-powered self-service and automation for IT, HR, and customer service. Its AiseraGPT delivers conversational AI to resolve issues and requests automatically.
Category
Customer Support
Subcategory
Help Desk
Free Tier
Not available yet
Paid Plans
Enterprise pricing on request
API Cost
Not available yet
Web AppAPISlack Integration
Aisera Trust & Security Report
Certifications, AI-training posture, and security controls, with sourced proof.
●ISO/IEC 27001●SOC 2 Type 2●HIPAA / BAA●CSA STAR Level 1●GDPR●CCPA●Penetration testing (annual, third-party)●Bug bounty / responsible disclosure
Verified against Aisera's own trust and security pages. See the full report for sourced proof →
Region
AWS Oregon (US-West) for primary storage; Microsoft Azure US-West and Europe (EU data kept in EU for EU-based customers). Privacy policy notes data 'may be processed outside your country' and uses third-party servers including the US.
Self-hostable
No
IT helpdesk AI self-service automationHR service desk ticket deflectionEmployee onboarding and supportServiceNow and Jira integrationAI-powered enterprise knowledge management
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