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    Aisera is an AI service management platform that provides AI-powered self-service and automation for IT, HR, and customer service. Its AiseraGPT delivers conversational AI to resolve issues and requests automatically.

    Category

    Customer Support

    Subcategory

    Help Desk

    Free Tier

    Not available yet

    Paid Plans

    Enterprise pricing on request

    API Cost

    Not available yet

    Web AppAPISlack Integration

    Aisera Trust & Security Report

    Certifications, AI-training posture, and security controls, with sourced proof.

    VIEW
    ISO/IEC 27001SOC 2 Type 2HIPAA / BAACSA STAR Level 1GDPRCCPAPenetration testing (annual, third-party)Bug bounty / responsible disclosure

    Verified against Aisera's own trust and security pages. See the full report for sourced proof →

    Region

    AWS Oregon (US-West) for primary storage; Microsoft Azure US-West and Europe (EU data kept in EU for EU-based customers). Privacy policy notes data 'may be processed outside your country' and uses third-party servers including the US.

    Trains on Data

    Yes

    Self-hostable

    No

    IT helpdesk AI self-service automationHR service desk ticket deflectionEmployee onboarding and supportServiceNow and Jira integrationAI-powered enterprise knowledge management

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