PolyAI is listed with paid pricing.

PolyAI

Paid

PolyAI builds enterprise-grade voice assistants that can handle complex customer service calls autonomously, supporting natural conversation in multiple languages. Its voice AI handles reservations, FAQs, and account management at scale for large enterprises.

Category

Customer Support

Subcategory

Voice Bot

Free Tier

Not available yet

Paid Plans

Enterprise pricing on request

API Cost

Not available yet

Web AppAPI

PolyAI Trust & Security Report

Certifications, AI-training posture, and security controls, with sourced proof.

VIEW

●ISO/IEC 27001●SOC 2 Type II●GDPR (compliance posture, not a certification)●HIPAA●PCI DSS●UK NCSC Cyber Essentials / Cyber Essentials Plus

Verified against PolyAI's own trust and security pages. See the full report for sourced proof →

Region

Not explicitly published as a selectable region/residency option. Privacy notice states data may be transferred to the US and EEA using Standard Contractual Clauses and UK/EU adequacy decisions; hosting is on AWS. No dedicated EU-only or in-country hosting option is documented.

Trains on Data

Yes

Self-hostable

Hotel and restaurant reservation handling via phoneRetail customer service call automationBanking and financial services voice botsUtility and telco customer call deflectionHealthcare appointment scheduling via voice