Thankful is an AI agent for e-commerce customer service that autonomously resolves tickets for common requests like order status, returns, and exchanges without human intervention. It integrates with platforms like Zendesk and Kustomer to deflect repetitive support volume.
Category
Customer Support
Subcategory
Help Desk
Free Tier
Not available yet
Paid Plans
Enterprise pricing on request
API Cost
Not available yet
Web AppAPI
●SOC2○ISO27001●GDPR○HIPAA
● certified · ○ not verified
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Self-hostable
No
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Automated order status and tracking responsesReturns and exchange processing automationSubscription cancellation and modification handlingReducing e-commerce support ticket volumePost-purchase customer experience automation
// MORE IN HELP DESK
Customer SupportHelp Desk
#help desk#ticketing
Customer SupportHelp Desk
#help desk#live chat
Customer SupportHelp Desk
#help desk#multichannel support