// Trust & Security Report
Sprinklr
Unified Customer Experience Management (Unified-CXM) platform, publicly traded (NASDAQ/NYSE: CXM). Four AI-native product suites: Sprinklr Insights (market/consumer research), Sprinklr Marketing (campaign orchestration), Sprinklr Social (social media engagement across 30+ channels), and Sprinklr Service (contact center / customer service, including CCaaS). Sprinklr AI+ is the cross-platform generative + predictive AI layer (Copilot, AI Agents, workflow automation) embedded across all four suites.
Certifications held
11
Maturity
Enterprise
Trains on your data
No
Trust center
Yes
// Certification ledger
Each held certification is backed by a verbatim quote from the vendor's own trust or security page. “Not confirmed” means we could not verify it publicly, not that the vendor lacks it.
Verify on trust.sprinklr.com“nload Featured Documents COMPLIANCE ISO/IEC 27001 COMPLIANCE PCI DSS COMPLIANCE SOC 2 SELF-ASSESSMENTS CAIQ AI Sprinklr AI+ DATA PRIVACY Data Privacy Program View all documents Reports Pentest Report BitSi”
Verify on sprinklr.com“Sprinklr maintains SOC1 Type II, SOC2 Type II, PCI-DSS, and ISO 27001 certifications as well as FedRAMP authorization.”
Verify on sprinklr.com“Sprinklr Receives ISO 27001 Certification for Security Management”
Verify on sprinklr.com“Sprinklr is PCI-DSS compliant, which has been validated through third-party review with a qualified security assessor for Attestation of Compliance (AOC). Validation of compliance is performed annually.”
Verify on sprinklr.com“Sprinklr maintains SOC1 Type II, SOC2 Type II, PCI-DSS, and ISO 27001 certifications as well as FedRAMP authorization.”
Verify on sprinklr.com“Our legal and compliance team, alongside security and product teams, closely monitors evolving data privacy regulations to ensure ongoing compliance with laws such as GDPR, CCPA, CPRA, and LGPD.”
Verify on trust.sprinklr.com“Compliance ISO/IEC 27001 ENS FedRAMP LI-SaaS SOC 1 SOC 2 SOC 3 C5 PCI DSS TISAX HIPAA CSA STAR Level 1 EU AI Act EU-US DPF GDPR DORA CCPA CPRA LGPD VCDPA VPAT Cyber Essentials View more Sprinklr is”
Verify on trust.sprinklr.com“ISO/IEC 27001 ENS FedRAMP LI-SaaS SOC 1 SOC 2 SOC 3 C5 PCI DSS TISAX HIPAA CSA STAR Level 1 EU AI Act EU-US DPF GDPR DORA CCPA CPRA LGPD VCDPA VPAT Cyber Essentials View more Sprinklr is reviewed and”
Verify on trust.sprinklr.com“Compliance ISO/IEC 27001 ENS FedRAMP LI-SaaS SOC 1 SOC 2 SOC 3 C5 PCI DSS TISAX HIPAA CSA STAR Level 1 EU AI Act EU-US DPF GDPR DORA CCPA CPRA LGPD VCDPA VPAT Cyber Essentials View more Sprinklr is”
Verify on trust.sprinklr.com“and standards. Compliance ISO/IEC 27001 ENS FedRAMP LI-SaaS SOC 1 SOC 2 SOC 3 C5 PCI DSS TISAX HIPAA CSA STAR Level 1 EU AI Act EU-US DPF GDPR DORA CCPA CPRA LGPD VCDPA VPAT Cyber Essentials View”
Verify on trust.sprinklr.com“HIPAA CSA STAR Level 1 EU AI Act EU-US DPF GDPR DORA CCPA CPRA LGPD VCDPA VPAT Cyber Essentials View more Sprinklr is reviewed and trusted by Ford Motor Company Heineken LG Electronics Honda Motor Co Acer PRADA”
> Show 2 unconfirmed / not-held certifications
source: trust.sprinklr.comNo public evidence. Sprinklr's trust portal lists an "EU AI Act" compliance badge and a Responsible AI program, but does not list ISO/IEC 42001 certification anywhere on the trust center or in press releases as of verification date.
source: trust.sprinklr.comNo public evidence. Only ISO/IEC 27001 is listed on the trust portal and in press materials; the cloud-security (27017), PII-processing (27018), and privacy-information (27701) extension standards are not listed.
// Privacy & AI training
Trains on customer data
No
Data processing agreement
Offered
Data region
Sprinklr hosts data in data centers located in the United States and Europe, with additional local hosting solutions in the UK/UAE; specific hosting region is determined per-customer during contracting/implementation. Cross-border transfers rely on Standard Contractual Clauses (SCCs) and the EU-U.S./UK/Swiss Data Privacy Framework.
Vendor blog states model training uses open-source/public data sets, not customer data: 'We use open-source and public data sets, mask PII and encrypt data in transit and at rest, wherever feasible.' Third-party AI integrations (e.g. OpenAI within Sprinklr AI+) are stated to be opted out of model-improvement training, with vendor data retained only 30 days for abuse monitoring by the third-party provider. PII is described as automatically masked before being sent to third-party models. No explicit customer-facing opt-out toggle was found on public pages; masking and no-training are described as the default posture rather than a customer-configurable setting.
// Security controls
Encryption in transit
"Sensitive data is encrypted during transit." (exact mechanism/protocol version not specified on public, non-gated pages.)
sprinklr.comAccess control
Role-based Access Control (RBAC), Two-Factor Authentication (2FA: SMS, email, secure key, or mobile app), Single Sign-On (SAML and OpenID Connect), and IP restriction/whitelisting.
sprinklr.comPassword storage
User passwords are stored in a cryptographically protected format using one-way hashing with random salt.
sprinklr.comData center / hosting locations
Sprinklr hosts data in data centers located in the United States and Europe; hosting location is determined per customer during contracting and implementation.
sprinklr.comIncident response / detection
Sprinklr's dedicated Detection & Response team is focused on threat detection, vulnerability management, incident response and crisis communication management.
sprinklr.comVulnerability disclosure
Sprinklr utilizes a third-party Vulnerability Disclosure Program (VDP) for managing security vulnerabilities reported by the security community.
sprinklr.comSecurity awareness training
All employees, interns and eligible contractors undergo mandatory security training at time of hire and annually thereafter, plus role-specific and secure-coding training.
sprinklr.com// Products & data scope
Data it handles: Analyzes public/unstructured conversation data (millions of social/web mentions) plus customer-provided data for insight generation.
Voice-of-customer and market intelligence suite; largely processes publicly available data.
Data it handles: Customer brand assets, campaign data, and social/digital channel data.
Global campaign orchestration across social and digital channels.
Data it handles: Public social conversations across 30+ digital/social channels, plus brand account credentials.
Engagement, publishing and listening across social platforms.
Data it handles: Higher-sensitivity scope than other suites: customer PII, call recordings/transcripts, and payment-related data (in-scope for PCI-DSS controls such as Secured Forms and Interactive Voice Recording masking).
Contact-center and case-management suite; the primary suite likely to touch regulated/sensitive data (support for PCI-scoped payment capture; no explicit HIPAA BAA statement found publicly for healthcare deployments).
Data it handles: Operates across all four suites (Copilot, AI Agents, workflow automation); vendor states PII is masked before being sent to third-party models and that third-party providers (e.g., OpenAI) are opted out of using submitted data for model training.
Not a standalone product but an AI layer embedded platform-wide; AI-governance claims (masking, no-training, OECD-based Responsible AI principles) apply here specifically.
// What to watch
- HIPAA appears only as a badge label on the SafeBase-powered trust portal (trust.sprinklr.com); no explicit BAA-availability statement or HIPAA scope description was found on public, non-gated pages. Confirm directly with Sprinklr before relying on this for a healthcare/regulated deployment.
- FedRAMP claim is scoped to "FedRAMP LI-SaaS" (Low-Impact SaaS) per the trust portal badge, not full FedRAMP Moderate/High authorization; listing copy should not imply full FedRAMP authorization.
- No ISO/IEC 42001 (AI management system) or CSA STAR / STAR-for-AI certification was found, despite Sprinklr marketing itself heavily as an 'AI-native' platform; only an 'EU AI Act' compliance badge and a general Responsible AI blog post are published.
- Deeper compliance detail (full audit reports, HIPAA scope, exact encryption specs/protocol versions) sits behind trust.sprinklr.com's gated 'Request access' / NDA flow (SafeBase portal), beyond the publicly visible badge list and page text.
- Sprinklr is a single large public company (multiple product suites under one Trust Center); certifications appear to apply platform-wide, but suite-level scope differences (e.g., which specific SOC 2 report covers which sub-product) were not verifiable from public pages.
// At a glance
Pricing model
Enterprise SaaS subscription, quote-based (not self-serve/publicly listed pricing); sold per suite/module and by seat/usage.
Self-hostable
No
// How we verified this
Every certification marked HELD is confirmed against a verbatim quote on Sprinklr, Inc.'s own trust, security, or privacy pages. We reject certifications claimed only on third-party aggregators, on a cloud host's behalf, or by a similarly named company.
Last verified 2026-07-09. Compliance changes over time. Always confirm directly with the vendor before relying on any certification for a purchasing or compliance decision.
sprinklr.com// Trust reports for comparable tools
Other tools in the same category, each with its own sourced report.