// Trust & Security Report
ManyChat
Social messaging chatbot automation platform for Instagram, WhatsApp, TikTok, and Facebook Messenger. Includes ManyChat AI for automated workflow generation.
Certifications held
6
Maturity
Enterprise
Trains on your data
No
Trust center
Yes
// Certification ledger
Each held certification is backed by a verbatim quote from the vendor's own trust or security page. “Not confirmed” means we could not verify it publicly, not that the vendor lacks it.
Verify on manychat.com“Manychat's ISO/IEC 27001:2022 certificate here. LEARN MORELEARN MORELEARN MORE SOC 2 Type II Manychat is SOC 2 Type II compliant. If you are a customer or are considering incorporating Manychat into your”
Verify on manychat.com“the Cloud Security Alliance (CSA) STAR Registry. LEARN MORELEARN MORELEARN MORE ISO/IEC 27001 Our Information Security Management System (ISMS) has been certified against the ISO/IEC 27001:2022 standard. You can”
Verify on manychat.com“n, you can obtain our SOC 2 Type II report here. LEARN MORELEARN MORELEARN MORE ISO 42001 Our AI Management System has been certified against the ISO/IEC 42001:2023 standard following an independent audit by A”
Verify on manychat.com“PCI DSS v4.0.1 SAQ-A compliance for secure payment operations”
Verify on manychat.com“Our Privacy Policy and Data Processing Agreement (DPA) are aligned with GDPR and other privacy-related regulations.”
Verify on cloudsecurityalliance.org“Listed as Trusted Cloud Provider in Cloud Security Alliance (CSA) STAR Registry with Level 1 badge status”
> Show 1 unconfirmed / not-held certifications
// Privacy & AI training
Trains on customer data
No
Data processing agreement
Offered
Data region
United States (with DPF certification for EU/UK transfers)
ManyChat contractually restricts AI Providers from using User Generated Content for training or otherwise improving such AI Provider's services for general use. Data is used only for: (i) providing AI Features functionalities; (ii) maintaining, improving, modifying, and developing AI Features; (iii) compliance with applicable laws; and (iv) enforcing policies. Customers can opt-out of AI data collection.
// Security controls
Data encryption at rest
Industry-standard encryption per ISO 27001 requirements
cloudsecurityalliance.orgAccess management
Role-based access controls, multi-factor authentication, privileged access management
manychat.comIncident response
Incident handling policies and procedures; external independent security audits on annual basis
manychat.comBusiness continuity
Disaster recovery and business continuity plan per ISO 27001 framework
manychat.com// Products & data scope
Data it handles: User DMs, comments, story mentions; customer contact info
Official Meta Business Partner; complies with Meta data use policies
Data it handles: WhatsApp messages and customer contact data
Integrates with WhatsApp Business API
Data it handles: TikTok DMs, comments, follower data
Official TikTok partner
Data it handles: Messenger conversations and customer contact data
Data it handles: Conversation flows, user inputs for AI workflow generation
ISO/IEC 42001:2023 certified; does not train on customer data without restriction
Data it handles: SMS contact lists and message content
Complies with TCPA and SMS regulations
// At a glance
Pricing model
Freemium SaaS with usage-based tiers (contacts, messages, channels)
Self-hostable
No
// How we verified this
Every certification marked HELD is confirmed against a verbatim quote on ManyChat, Inc.'s own trust, security, or privacy pages. We reject certifications claimed only on third-party aggregators, on a cloud host's behalf, or by a similarly named company.
Last verified 2026-07-07. Compliance changes over time. Always confirm directly with the vendor before relying on any certification for a purchasing or compliance decision.
manychat.com// Trust reports for comparable tools
Other tools in the same category, each with its own sourced report.