// Trust & Security Report
Chatfuel Inc.
Chatfuel is an AI-powered automation platform for social media (Instagram, Facebook, WhatsApp) and web messaging that helps businesses automate sales, customer support, bookings, and marketing tasks. Primary products: Chatfuel AI Bot (free/paid tiers), WhatsApp Business API integration.
Certifications held
2
Maturity
Growth
Trains on your data
Unknown
Trust center
No
// Certification ledger
Each held certification is backed by a verbatim quote from the vendor's own trust or security page. “Not confirmed” means we could not verify it publicly, not that the vendor lacks it.
Verify on chatfuel.com“Data Processing Agreement (DPA): 'contractual measures in the form of a Data Processing Agreement in accordance with the GDPR requirements.' Technical & Organizational Measures detailed in Appendix 2 of the DPA. Privacy Policy updated with EU-specific provisions effective May 25, 2018. Users can request data deletion via bot dashboard 'People' tab.”
Verify on chatfuel.com“We've put in place the contractual measures in the form of a Data Processing Agreement in accordance with the GDPR requirements. We've ensured that we have appropriate contractual measures in place with each of our data subprocessors such as cloud service and analytics providers. We've implemented and outlined specific technical and organizational measures (Appendix 2 to the DPA) to ensure data privacy and security.”
> Show 6 unconfirmed / not-held certifications
No vendor-domain evidence found. Nudge Security profile claims this without verification links. Web searches return no Chatfuel-specific SOC 2 audit reports or attestations.
No vendor-domain evidence found. Nudge Security profile claims this without verification links. ISO 27001 specific search for Chatfuel returned no certification documents.
No vendor-domain evidence found. Nudge Security profile claims this without verification links. HIPAA is not relevant to Chatfuel's primary use case (social media chatbots for business automation); no healthcare-specific product tier or BAA offering found.
No vendor-domain evidence found. Nudge Security profile claims this without verification links. FedRamp is primarily for U.S. government cloud services; no indication Chatfuel pursues this certification.
No vendor-domain evidence found. Nudge Security profile claims this without verification links. Chatfuel does not store credit card data directly (integrates with payment processors via Stripe/other third parties).
No vendor-domain evidence found. Nudge Security profile claims this without verification links. CSA STAR Level 1 certification not found in any Chatfuel official documentation.
// Privacy & AI training
Trains on customer data
Not stated
Data processing agreement
Offered
Data region
Not disclosed. Chatfuel is headquartered in the U.S. but does not publicly disclose specific data center regions. GDPR page references 'cloud service providers' as subprocessors but does not name them or specify EU data residency.
No explicit statement found regarding training on customer conversation data or AI model fine-tuning. The product uses 'AI coworkers' (described as autonomous AI agents for sales, marketing, booking, and strategy), but no disclosure of whether conversations are used for model training or if customers can opt-out.
// Security controls
Encryption in transit
Mentioned as general practice but not specified. Homepage states 'uses encryption to fully protect your data' but no details on TLS version, cipher suites, or implementation specifics.
Data Processing Agreement
Established in accordance with GDPR requirements. Appendix 2 of DPA outlines Technical & Organizational Measures.
chatfuel.comSub-processor Management
Contracts in place with data subprocessors (cloud service, analytics providers). Bot administrators responsible for ensuring third-party integrations (Zapier, Integromat, CRMs) also comply with data deletion requests.
chatfuel.comPlatform Certifications
Official Meta Partner and WhatsApp Business Solution Provider. Credentials verified via their homepage and public partnership announcements.
Authentication
Status page mentions SSO (single sign-on) and two-factor authentication via SMS, but no detailed documentation found.
status.chatfuel.com// Products & data scope
data: User conversations on Instagram, Facebook, WhatsApp, Telegram; contact information; booking data; ad interaction logs
No credit card required. Limited to basic automation tasks. All user data subject to GDPR DPA.
data: Same as free tier plus advanced analytics, team collaboration, custom integrations
Pricing model not specified on captured homepage. WhatsApp Business API integration available.
data: Conversation context, customer data, booking/schedule data, ad performance data
AI agents designed to autonomously handle sales inquiries, marketing campaigns, bookings, and business strategy advice. Data handling for model training not disclosed.
// What to watch
- OVER-CLAIM ALERT: Nudge Security profile displays badges for SOC 2, ISO 27001, HIPAA, FedRamp, PCI DSS, and CSA STAR but provides ZERO verification links to Chatfuel's own certification documents. No evidence of these certifications found on chatfuel.com or in public audit reports.
- NO DEDICATED TRUST CENTER: Unlike enterprise-grade vendors, Chatfuel has no public Trust Center or dedicated compliance documentation hub. Security info scattered across privacy policy, GDPR page, and terms.
- AI TRAINING POLICY UNCLEAR: Product heavily features 'AI coworkers' that learn from conversations, but no explicit statement on whether customer data is used for model training or if customers can opt-out.
- DATA RESIDENCY NOT DISCLOSED: Company is U.S.-based but does not publicly name or specify data center regions, raising GDPR compliance questions for EU users despite DPA presence.
- PDF DOCUMENTS ENCODED: Privacy Policy and Terms of Use PDFs could not be fully parsed; potential certification language may be hidden in encoded sections.
- MATURITY ASSESSMENT BASED ON LACK OF CERTS: Primary indicators of 'growth' maturity (not 'enterprise') are the absence of SOC 2/ISO 27001 and the lack of a formal Trust Center, despite 150,000+ claimed users.
- HIPAA IRRELEVANCE: HIPAA certification unlikely to be relevant given Chatfuel's primary market is small-to-medium business automation (sales, marketing, bookings), not healthcare. Its inclusion in third-party profiles suggests data scraping errors.
// At a glance
Pricing model
Freemium with monthly/annual paid tiers. No credit card required to start. Pricing details not captured on homepage.
Self-hostable
No
// How we verified this
Every certification marked HELD is confirmed against a verbatim quote on Chatfuel Inc.'s own trust, security, or privacy pages. We reject certifications claimed only on third-party aggregators, on a cloud host's behalf, or by a similarly named company.
Last verified 2026-07-06. Compliance changes over time. Always confirm directly with the vendor before relying on any certification for a purchasing or compliance decision.
chatfuel.com