// Trust & Security Report
Chatfuel
Chatfuel is an AI-powered automation platform for social media (Instagram, Facebook, WhatsApp) and web messaging that helps businesses automate sales, customer support, bookings, and marketing tasks. Primary products: Chatfuel AI Bot (free/paid tiers), WhatsApp Business API integration.
Certifications held
2
Maturity
Growth
Trains on your data
Unknown
Trust center
No
// Certification ledger
Each held certification is backed by a verbatim quote from the vendor's own trust or security page. “Not confirmed” means we could not verify it publicly, not that the vendor lacks it.
Verify on chatfuel.com“Data Processing Agreement (DPA): 'contractual measures in the form of a Data Processing Agreement in accordance with the GDPR requirements.' Technical & Organizational Measures detailed in Appendix 2 of the DPA. Privacy Policy updated with EU-specific provisions effective May 25, 2018. Users can request data deletion via bot dashboard 'People' tab.”
Verify on chatfuel.com“We've put in place the contractual measures in the form of a Data Processing Agreement in accordance with the GDPR requirements. We've ensured that we have appropriate contractual measures in place with each of our data subprocessors such as cloud service and analytics providers. We've implemented and outlined specific technical and organizational measures (Appendix 2 to the DPA) to ensure data privacy and security.”
> Show 6 unconfirmed / not-held certifications
No vendor-domain evidence found. Nudge Security profile claims this without verification links. Web searches return no Chatfuel-specific SOC 2 audit reports or attestations.
No vendor-domain evidence found. Nudge Security profile claims this without verification links. ISO 27001 specific search for Chatfuel returned no certification documents.
No vendor-domain evidence found. Nudge Security profile claims this without verification links. HIPAA is not relevant to Chatfuel's primary use case (social media chatbots for business automation); no healthcare-specific product tier or BAA offering found.
No vendor-domain evidence found. Nudge Security profile claims this without verification links. FedRamp is primarily for U.S. government cloud services; no indication Chatfuel pursues this certification.
No vendor-domain evidence found. Nudge Security profile claims this without verification links. Chatfuel does not store credit card data directly (integrates with payment processors via Stripe/other third parties).
No vendor-domain evidence found. Nudge Security profile claims this without verification links. CSA STAR Level 1 certification not found in any Chatfuel official documentation.
// Privacy & AI training
Trains on customer data
Not stated
Data processing agreement
Offered
Data region
Not disclosed. Chatfuel is headquartered in the U.S. but does not publicly disclose specific data center regions. GDPR page references 'cloud service providers' as subprocessors but does not name them or specify EU data residency.
No explicit statement found regarding training on customer conversation data or AI model fine-tuning. The product uses 'AI coworkers' (described as autonomous AI agents for sales, marketing, booking, and strategy), but no disclosure of whether conversations are used for model training or if customers can opt-out.
// Security controls
Encryption in transit
Mentioned as general practice but not specified. Homepage states 'uses encryption to fully protect your data' but no details on TLS version, cipher suites, or implementation specifics.
Data Processing Agreement
Established in accordance with GDPR requirements. Appendix 2 of DPA outlines Technical & Organizational Measures.
chatfuel.comSub-processor Management
Contracts in place with data subprocessors (cloud service, analytics providers). Bot administrators responsible for ensuring third-party integrations (Zapier, Integromat, CRMs) also comply with data deletion requests.
chatfuel.comPlatform Certifications
Official Meta Partner and WhatsApp Business Solution Provider. Credentials verified via their homepage and public partnership announcements.
Authentication
Status page mentions SSO (single sign-on) and two-factor authentication via SMS, but no detailed documentation found.
status.chatfuel.com// Products & data scope
Data it handles: User conversations on Instagram, Facebook, WhatsApp, Telegram; contact information; booking data; ad interaction logs
No credit card required. Limited to basic automation tasks. All user data subject to GDPR DPA.
Data it handles: Same as free tier plus advanced analytics, team collaboration, custom integrations
Pricing model not specified on captured homepage. WhatsApp Business API integration available.
Data it handles: Conversation context, customer data, booking/schedule data, ad performance data
AI agents designed to autonomously handle sales inquiries, marketing campaigns, bookings, and business strategy advice. Data handling for model training not disclosed.
// What to watch
- Nudge Security's vendor profile displays badges for SOC 2, ISO 27001, HIPAA, FedRAMP, PCI DSS, and CSA STAR, but provides no verification links to Chatfuel's own certification documents, and no evidence of these certifications was found on chatfuel.com or in public audit reports.
- Unlike enterprise-grade vendors, Chatfuel has no public Trust Center or dedicated compliance documentation hub; security information is spread across the privacy policy, GDPR page, and terms.
- The AI training policy is unclear: the product heavily features 'AI coworkers' that learn from conversations, but there is no explicit statement on whether customer data is used for model training or whether customers can opt out.
- Data residency is not disclosed. The company is U.S.-based but does not publicly name or specify data center regions, raising GDPR compliance questions for EU users despite the presence of a DPA.
- Chatfuel reads as a growth-stage vendor rather than an enterprise-grade one: despite 150,000+ claimed users, it lacks SOC 2 and ISO 27001 certifications and a formal Trust Center.
- HIPAA certification is unlikely to be relevant given Chatfuel's primary market is small-to-medium business automation (sales, marketing, bookings), not healthcare. Its inclusion in third-party compliance profiles may reflect inaccurate data aggregation rather than an actual certification.
// At a glance
Pricing model
Freemium with monthly/annual paid tiers. No credit card required to start. Pricing details not captured on homepage.
Self-hostable
No
// How we verified this
Every certification marked HELD is confirmed against a verbatim quote on Chatfuel Inc.'s own trust, security, or privacy pages. We reject certifications claimed only on third-party aggregators, on a cloud host's behalf, or by a similarly named company.
Last verified 2026-07-06. Compliance changes over time. Always confirm directly with the vendor before relying on any certification for a purchasing or compliance decision.
chatfuel.com