// Trust & Security Report
Jio Haptik Technologies Limited
Enterprise conversational AI platform with specialized agents for customer service, sales, voice, booking, and lead qualification. Sub-brands include Contakt (gen AI customer experience suite) and Interakt (WhatsApp business messaging).
Certifications held
15
Maturity
Enterprise
Trains on your data
Yes
Trust center
Yes
// Certification ledger
Each held certification is backed by a verbatim quote from the vendor's own trust or security page. “Not confirmed” means we could not verify it publicly, not that the vendor lacks it.
Verify on haptik.ai“Haptik diligently follows ISO/IEC 27001:2022 framework for establishing, implementing, and maintaining both physical & technical controls. Encompasses all 93 controls outlined in the ISO 27001:2022 standard.”
Verify on trust.haptik.ai“Haptik trust center lists 'ISO/IEC 27001:2013' among its certifications (superseded by the 2022 version, which is also listed).”
Verify on trust.haptik.ai“Haptik trust center lists 'ISO/IEC 27701' (Privacy Information Management System) among its certifications.”
Verify on trust.haptik.ai“Haptik trust center lists 'ISO/IEC 42001:2023' among its certifications (AI management system).”
Verify on haptik.ai“Haptik is now HIPAA (Health Insurance Portability and Accountability Act) compliant and ready to serve Healthcare use-cases across the globe, especially in the US. (Blog notes the compliance was assessed by BDO; HIPAA is also listed on the trust center.)”
Verify on haptik.ai“Haptik's platform complies with GDPR. Data Protection Officer (DPO) appointed. Data Processing Addendum (DPA) available for lawful data transfers. Quarterly internal audits covering GDPR standards.”
Verify on haptik.ai“Haptik's platform complies with CCPA. Does not sell, trade, or transfer personal information to outside third parties as defined under CCPA.”
Verify on trust.haptik.ai“Haptik trust center lists 'CPRA'; homepage states the platform 'complies with ISO, GDPR, CCPA, CPRA, CyberGRX, and FIPS 140-2.'”
Verify on trust.haptik.ai“Haptik trust center lists 'PDPA' among its certifications.”
Verify on trust.haptik.ai“Haptik trust center lists 'LGPD' among its certifications.”
Verify on haptik.ai“Encryption algorithms used are FIPS 140-2 compliant. AES-256 encryption used for data at rest.”
Verify on trust.haptik.ai“Policies, procedures, and standards based on NIST SP 800-53 guidelines.”
Verify on trust.haptik.ai“Haptik trust center lists 'NIST 800-171 Rev. 2' among its frameworks.”
Verify on trust.haptik.ai“Haptik trust center lists 'NIST CSF' among its frameworks.”
Verify on trust.haptik.ai“Haptik trust center lists 'NIST AI RMF' among its frameworks.”
> Show 4 unconfirmed / not-held certifications
source: trust.haptik.aiNo public evidence. SOC 2 is NOT listed on Haptik's official trust center despite being claimed in some marketing materials and third-party comparisons. Trust center confirms 16+ certifications but SOC 2 is absent.
No public evidence of PCI DSS certification found on vendor domain.
No public evidence of CSA STAR certification found on vendor domain.
No public evidence of FedRAMP authorization found on vendor domain.
// Privacy & AI training
Trains on customer data
Yes
Data processing agreement
Offered
Data region
Data processed in India. Cloud infrastructure on AWS and Azure. Data Processing Agreements available for international transfers.
Haptik states 'All the data we store and the process is only used for the purpose of improving our customer's virtual assistants.' Search results indicate 'every customer interaction, the AI becomes more adept.' When models are retrained, they use 'appropriately anonymized data that cannot be reverse-engineered to identify individuals.' Data collected for one purpose cannot be repurposed without explicit permission. Haptik's NLU was trained on 3 billion+ consumer data points. However, explicit opt-out mechanism for model training not mentioned in public documentation.
// Security controls
Data Masking
Automatic masking of sensitive entities (PAN, policy numbers, etc.) with AES-256 encryption. Customers can mark additional fields as personal data for automatic masking.
haptik.aiVulnerability Assessment & Penetration Testing
CREST-certified independent third party conducts quarterly VAPT. CERT-In empanelled organizations conduct assessments.
haptik.aiAccess Controls
Stringent access controls with monthly access reconciliation to prevent unauthorized permissions
haptik.aiSecurity Training
Monthly, quarterly, and yearly staff training on data handling, confidentiality, and integrity
haptik.aiData Protection Officer
Dedicated DPO for managing privacy complaints and security protocols
haptik.aiThird-Party Audits
Regular audits by BDO India LLP, KPMG, and SISA. Findings reviewed by Information Security Steering Committee with senior management.
haptik.ai// Products & data scope
data: Customer support conversations, FAQs, knowledge bases
Streamlines support without pre-built journeys. Handles omnichannel engagement (Web, Chat, Voice). 99% improvement in first response time claimed.
data: Product catalog, customer interactions, purchase data
Provides smart recommendations using product catalog insights. Multi-step actions capability.
data: Phone call conversations, voice data, intent detection
Advanced intent detection, context-aware responses, multilingual (100+ languages). Dynamic call routing.
data: Booking requests, customer preferences, availability data
Drives bookings and reservations. Integration with scheduling systems.
data: Lead information, qualification criteria, contact data
Captures qualified leads for personalized engagement.
data: Enterprise knowledge base (PDFs, DOCX, PPTX, CSVs, websites)
Flexible model selection (GPT, Llama, Claude). Fine-tuning on enterprise knowledge base. Multiple RAG systems for accuracy.
data: Chat interactions, escalation data
Omnichannel agent inbox. Seamless handoff to human agents. Integration with live chat tools.
data: Agent performance data, user sentiment, SOP compliance metrics
Custom dashboards, trend identification, first-time resolution metrics, NPS tracking.
data: All customer interaction data across channels
Gen AI customer experience suite integrating all Haptik agents and capabilities.
// What to watch
- SOC 2 NOT SUBSTANTIATED: SOC 2 does not appear on Haptik's trust center or homepage. SOC 2 is sometimes attributed to Haptik in third-party comparison sites, but no evidence of SOC 2 was found on any Haptik-owned page. Do not list SOC 2 without direct vendor confirmation.
- CyberGRX MISCHARACTERIZATION: Homepage claims compliance with 'CyberGRX' as if it were a compliance standard. CyberGRX is actually a third-party vendor risk assessment platform, not a compliance standard. Haptik likely means they respond to CyberGRX assessments, not 'comply with CyberGRX.'
- ISO 27001 VERSION: The trust center lists both ISO/IEC 27001:2013 and ISO/IEC 27001:2022, and the enterprise-security ISO 27001 page header references 2013 while its body references the current 2022 version. The 2022 version is current; treat 2022 as the operative certification.
- DATA TRAINING AMBIGUITY: Privacy policy states data is used 'to improve our customer's virtual assistants' but does not explicitly confirm AI model training. Search results suggest ongoing training on customer interactions with anonymization. Official documentation should clarify whether this constitutes model training and provide explicit opt-out options.
- LIMITED VENDOR CONTROL ASSERTION: While Haptik is positioned as 'data processor,' customers should verify ownership and control of training data used for model improvement, especially regarding feature interactions across customers.
- COMPLIANCE DISCLOSURE GAP: Homepage lists fewer than half of Haptik's actual certifications (mentions 'ISO, GDPR, CCPA, CPRA, CyberGRX, FIPS 140-2'), while trust center shows 16+ formal certifications including ISO 42001, HIPAA, multiple NIST frameworks, PDPA, LGPD, etc. Marketing materials significantly understate compliance posture.
// At a glance
Pricing model
Enterprise SaaS with usage-based and fixed pricing tiers. Custom pricing for large deployments. Free trial available.
Self-hostable
No
// How we verified this
Every certification marked HELD is confirmed against a verbatim quote on Jio Haptik Technologies Limited's own trust, security, or privacy pages. We reject certifications claimed only on third-party aggregators, on a cloud host's behalf, or by a similarly named company.
Last verified 2026-07-07. Compliance changes over time. Always confirm directly with the vendor before relying on any certification for a purchasing or compliance decision.
trust.haptik.ai