// Trust & Security Report
Peaberry Software Inc.
Customer engagement platform with automation, data activation, and AI-powered messaging across email, SMS, WhatsApp, push, and in-app channels. Includes Data Warehouse, Design Studio, Journey Builder, AI Agent, and Analytics.
Certifications held
5
Maturity
Enterprise
Trains on your data
No
Trust center
Yes
// Certification ledger
Each held certification is backed by a verbatim quote from the vendor's own trust or security page. “Not confirmed” means we could not verify it publicly, not that the vendor lacks it.
Verify on docs.customer.io“SOC 2 Type II certified. Successfully completed examination for Security and Availability”
Verify on docs.customer.io“Certified as of September 24, 2024. Expiration: September 24, 2027. Certificate number and issuer: Aprio, LLP. Scope: Information Security Management System (ISMS) of Customer.io's Marketing Automation Platform and Content Creation Tool”
Verify on docs.customer.io“GDPR compliant. Acts as a Processor. Secures data storage and transfer. Data in North America data center remains there unless sent to external service. Supports right to be forgotten and data suppression”
Verify on docs.customer.io“HIPAA compliant and HIPAA-ready. Business Associate Agreement (BAA) available for premium customers. Supports HIPAA-eligible SMS”
> Show 1 unconfirmed / not-held certifications
source: customer.ioCredit card data handled by Stripe (PCI Service Provider Level 1 certified), not Customer.io directly. Customer.io does not process credit cards
// Privacy & AI training
Trains on customer data
No
Data processing agreement
Offered
Data region
North America (default). EU data center option available
Customer.io does NOT train on customer data. Third-party AI providers are contractually prohibited from using inputs/outputs to train foundation models. Only attribute names and event descriptions (not values) are used with AI
// Security controls
Data Processing Agreement
Standard Contractual Clauses (SCCs) incorporated. DPA available
customer.io// Products & data scope
data: Customer engagement data, behavioral triggers
Core offering with journey automation
data: Customer engagement data, behavioral triggers
HIPAA-eligible SMS available
data: Customer engagement data, behavioral triggers
Omnichannel messaging
data: Customer engagement data, behavioral triggers
In-app and mobile push
data: Customer engagement data, behavioral triggers
Real-time messaging
data: Customer data ingestion and storage
Data activation and integration hub
data: Campaign metadata, customer behavior insights
Conversational campaign builder. Does not train on customer data
data: Customer segmentation and behavioral triggers
Visual workflow automation
data: Campaign performance and engagement metrics
Real-time reporting and insights
data: Campaign content and templates
No-code message design
// At a glance
Pricing model
Subscription-based (engagement volume and features). 14-day free trial available
Self-hostable
No
// How we verified this
Every certification marked HELD is confirmed against a verbatim quote on Peaberry Software Inc.'s own trust, security, or privacy pages. We reject certifications claimed only on third-party aggregators, on a cloud host's behalf, or by a similarly named company.
Last verified 2026-07-06. Compliance changes over time. Always confirm directly with the vendor before relying on any certification for a purchasing or compliance decision.
customer.io