// Trust & Security Report
Customer.io
by Peaberry Software Inc.
Customer engagement platform with automation, data activation, and AI-powered messaging across email, SMS, WhatsApp, push, and in-app channels. Includes Data Warehouse, Design Studio, Journey Builder, AI Agent, and Analytics.
Certifications held
5
Maturity
Enterprise
Trains on your data
No
Trust center
Yes
// Certification ledger
Each held certification is backed by a verbatim quote from the vendor's own trust or security page. “Not confirmed” means we could not verify it publicly, not that the vendor lacks it.
Verify on customer.io“Our platform is HIPAA compliant and SOC 2 Type II certified.”
Verify on docs.customer.io“our security practices on our website and download our compliance documents ↗. ISO 27001 certification Customer.io is certified for ISO 27001 compliance as of September 24, 2024. Our certification expires”
Verify on customer.io“protection laws and regulations applicable to data protection laws. Learn more GDPR Our platform is GDPR compliant, including, but not limited to, support for data rectification, the right to be forgotte”
> Show 1 unconfirmed / not-held certifications
source: customer.ioCredit card data handled by Stripe (PCI Service Provider Level 1 certified), not Customer.io directly. Customer.io does not process credit cards
// Privacy & AI training
Trains on customer data
No
Data processing agreement
Offered
Data region
North America (default). EU data center option available
Customer.io does NOT train on customer data. Third-party AI providers are contractually prohibited from using inputs/outputs to train foundation models. Only attribute names and event descriptions (not values) are used with AI
// Security controls
Data Processing Agreement
Standard Contractual Clauses (SCCs) incorporated. DPA available
customer.io// Products & data scope
Data it handles: Customer engagement data, behavioral triggers
Core offering with journey automation
Data it handles: Customer engagement data, behavioral triggers
HIPAA-eligible SMS available
Data it handles: Customer engagement data, behavioral triggers
Omnichannel messaging
Data it handles: Customer engagement data, behavioral triggers
In-app and mobile push
Data it handles: Customer engagement data, behavioral triggers
Real-time messaging
Data it handles: Customer data ingestion and storage
Data activation and integration hub
Data it handles: Campaign metadata, customer behavior insights
Conversational campaign builder. Does not train on customer data
Data it handles: Customer segmentation and behavioral triggers
Visual workflow automation
Data it handles: Campaign performance and engagement metrics
Real-time reporting and insights
Data it handles: Campaign content and templates
No-code message design
// At a glance
Pricing model
Subscription-based (engagement volume and features). 14-day free trial available
Self-hostable
No
// How we verified this
Every certification marked HELD is confirmed against a verbatim quote on Peaberry Software Inc.'s own trust, security, or privacy pages. We reject certifications claimed only on third-party aggregators, on a cloud host's behalf, or by a similarly named company.
Last verified 2026-07-06. Compliance changes over time. Always confirm directly with the vendor before relying on any certification for a purchasing or compliance decision.
customer.io// Trust reports for comparable tools
Other tools in the same category, each with its own sourced report.