// Trust & Security Report
Apollo.io
AI-powered B2B sales platform with outbound prospecting, inbound lead capture, data enrichment, and deal execution automation. Serves 600K+ companies.
Certifications held
7
Maturity
Enterprise
Trains on your data
Yes
Trust center
Yes
// Certification ledger
Each held certification is backed by a verbatim quote from the vendor's own trust or security page. “Not confirmed” means we could not verify it publicly, not that the vendor lacks it.
Verify on trust.apollo.io“SOC 2 Type 2 Report (Security, Availability, Confidentiality): Validated by independent auditors, this new report confirms the effectiveness of our controls over time.”
Verify on trust.apollo.io“ISO 27001 Recertification: This international security standard reflects our commitment to protecting your data through comprehensive security practices across all levels of our organization.”
Verify on trust.apollo.io“CCPA Compliant as listed on Trust Center. Users can submit opt-out requests and data access requests via Privacy Center.”
Verify on trust.apollo.io“CPRA Compliant as listed on Trust Center. California residents have additional privacy rights supported.”
Verify on trust.apollo.io“EU-US DPF Certified as listed on Trust Center. Apollo relies on Data Privacy Framework and Standard Contractual Clauses for lawful cross-border data transfers to the United States.”
Verify on trust.apollo.io“CASA Tier 2 audit completed. Cloud Application Security Assessment validates stringent security, privacy, and risk management controls.”
> Show 2 unconfirmed / not-held certifications
source: trust.apollo.ioNo evidence found on Apollo's trust center, security pages, or privacy documentation. Not advertised as a compliance capability.
source: apollo.ioMentioned on homepage marketing materials but absent from official Trust Center and Security pages. No independent verification of PCI DSS certification found.
// Privacy & AI training
Trains on customer data
Yes
Data processing agreement
Offered
Data region
United States (service and website hosted in US; exact data center locations not disclosed)
Apollo explicitly trains AI models on customer data and Service Information. Privacy policy states: 'Apollo may use Service Information and business contact data as inputs to both internally developed models and third-party AI providers.' Users have the right to opt-out of such processing. Additionally, Apollo grants itself 'an irrevocable, perpetual, worldwide, transferable, sublicensable, and royalty-free license to analyze Customer Data using artificial intelligence to improve the Platform.'
// Security controls
Database security
Multi-layer protection including encrypted passwords, two-factor authentication, intrusion detection systems, and VPC with strict firewall settings
apollo.ioPenetration testing
Annual network and graybox application penetration tests by certified third-party consultants
apollo.ioAudit frequency
Quarterly audits covering access control, risk, information security, IT infrastructure, and HR procedures
apollo.ioIncident notification
Customers notified of security incidents without undue delay, within 72 hours per GDPR requirements
apollo.ioData recovery
Regular backups with maximum 24-hour RTO and RPO (Recovery Time/Point Objectives)
apollo.ioIntegration security
OAuth2 used for SaaS integrations; credentials are not retained by Apollo
apollo.ioSubprocessor management
Apollo publishes authorized subprocessors at trust.apollo.io, provides 30-day notice before adding new subprocessors, and grants customers termination rights if they reasonably object
apollo.io// Products & data scope
Data it handles: Business contact data, company profiles, email addresses, phone numbers, employee information, customer emails and contact lists (via inbox scanning)
Core product serving 600K+ companies. Multi-channel campaigns, email deliverability, workflow automation, AI-powered deal insights, conversation intelligence, and CRM integrations (Salesforce, HubSpot, etc.).
Data it handles: Millions of verified B2B contacts, company profiles, updated contact information
Apollo's proprietary data network enriches and cleanses customer records with fresh, accurate contact data.
Data it handles: Model Context Protocol server exposing Apollo's lead search, contact enrichment, and CRM data to AI assistants
Remote MCP server (mcp.apollo.io) reachable by any MCP-compatible client (Claude, ChatGPT, Cursor, and others) over OAuth. Not tied to a single vendor's environment.
// What to watch
- PCI DSS is listed on homepage marketing materials but not on the official Trust Center or Security documentation. Apollo does not process payment card data, which may explain why PCI DSS is not documented there.
- AI Training: Apollo trains models on customer data using 'irrevocable, perpetual, worldwide, transferable, sublicensable, and royalty-free license' language. An opt-out is available, but the default behavior is to train.
- Data Sharing: Customer data is added to Apollo's Contributor Database and shared with other Apollo customers for data enrichment purposes. Users' own contacts may appear in other companies' searches.
- Non-compete clause: Terms prohibit using Apollo's services to train competing products, which is a standard but restrictive clause.
- Non-refundable: All subscriptions are non-cancelable during term and non-refundable per Terms of Service.
// At a glance
Pricing model
Subscription-based with free tier and paid plans; enterprise available upon request
Self-hostable
No
// How we verified this
Every certification marked HELD is confirmed against a verbatim quote on Apollo.io (ZenLeads, Inc.)'s own trust, security, or privacy pages. We reject certifications claimed only on third-party aggregators, on a cloud host's behalf, or by a similarly named company.
Last verified 2026-07-06. Compliance changes over time. Always confirm directly with the vendor before relying on any certification for a purchasing or compliance decision.
trust.apollo.io// Trust reports for comparable tools
Other tools in the same category, each with its own sourced report.