// Trust & Security Report
Sprout Social, Inc.
Social media management and Social Intelligence platform (publishing, engagement, listening, analytics, AI agent "Trellis"), plus separately-audited add-on products: Employee Advocacy, Tagger by Sprout Social (Influencer Marketing), NewsWhip (media monitoring), and Guardian (Secure Forms for PHI/sensitive data collection).
Certifications held
8
Maturity
Enterprise
Trains on your data
No
Trust center
Yes
// Certification ledger
Each held certification is backed by a verbatim quote from the vendor's own trust or security page. “Not confirmed” means we could not verify it publicly, not that the vendor lacks it.
Verify on trust.sproutsocial.com“SOC 2 Type 2 Report - Sprout Social / SOC 2 Type 2 Report - Employee Advocacy / SOC 2 Type 2 Report - Influencer Marketing ... 'we have published updated SOC 2 Type 2 reports for all three of our products: Sprout Social, Employee Advocacy, and Tagger/Influencer Marketing! Each report covers the System and Organization Controls Relevant to Security over a period ending September 30, 2024.'”
Verify on trust.sproutsocial.com“ISO 27001:2022 - Certificate of Registration (listed under Badges and Featured Documents); announcement: 'we have successfully completed certification of our Information Security Management System (security program) against the ISO 27001 standard... cover all assets, technologies, and processes employed by Sprout Social globally.'”
Verify on trust.sproutsocial.com“ISO 27701:2019 - Certificate of Registration; 'our Privacy Information Management System (privacy program) against the ISO 27701 standard.'”
Verify on trust.sproutsocial.com“PCI DSS Shared Responsibility Matrix / PCI DSS Certificate of Validation / PCI Attestation of Compliance for Guardian; 'maintains relevant PCI DSS compliance attestations, validated annually.'”
Verify on trust.sproutsocial.com“CSA STAR Level 1 - CAIQ v4.0.2 (listed in Featured Documents and Badges); 'Completed Level 1 assessment through Cloud Security Alliance.'”
Verify on trust.sproutsocial.com“HECVAT v4.0.4 (Higher Education Community Vendor Assessment Toolkit, listed as a Featured Document and Badge)”
Verify on trust.sproutsocial.com“Accessibility Conformance Report (PDF); Badge: VPAT”
Verify on sproutsocial.com“'aligns its privacy program with the General Data Protection Regulation'; Badges include GDPR, ICO Registered, EU-US DPF, UK-US DPF, Swiss-US DPF; privacy policy states use of 'European Commission-approved Standard Contractual Clauses (along with the UK Addendum, where appropriate)' and 'Sprout Social, Inc. complies with the EU-U.S. Data Privacy Framework...and has certified to the U.S. Department of Commerce.'”
> Show 3 unconfirmed / not-held certifications
source: sproutsocial.com'Sprout Social is not designed for HIPAA compliance' and prohibits customers from sharing protected health information (PHI) directly through the platform without Guardian. A tailored BAA is offered only 'in case there is inadvertent uploading of PHI by a social media user that your organization cannot control,' and separately Guardian/Secure Forms (an optional add-on using third-party vendor Very Good Security) supports PHI collection under an updated BAA where 'Sprout Social never accesses, views, or retains this information.' This is a contractual BAA offering, not a HIPAA certification, and does not apply to the core platform.
source: trust.sproutsocial.comNo public evidence of ISO 42001 certification found on the trust center, badges list, or in web search results. Sprout Social publishes a 'Commitment to Responsible AI' document referencing OECD AI Principles, NIST AI RMF, and the CSA AI Trustworthy Pledge, but not ISO/IEC 42001.
source: trust.sproutsocial.comNo public evidence of FedRAMP authorization on the trust center badge list or in search results.
// Privacy & AI training
Trains on customer data
No
Data processing agreement
Offered
Data region
Primary hosting/servers in the United States (AWS + Google Cloud as backup); most listed subprocessors (AWS, ClickHouse, Cloudflare, Datadog, OpenAI, etc.) are US-based. International transfers use EU-US DPF, UK-US DPF, Swiss-US DPF and Standard Contractual Clauses with the UK Addendum for EU/UK/Swiss customers.
Per Sprout Social's 'Commitment to Responsible AI' (vendor PDF): 'Protecting customer data is our top priority. Our proprietary and Claude models reside securely within Sprout's virtual private cloud. Data transferred to third-party AI integration providers, including OpenAI, is protected by robust security measures and covered by "no-training agreements," requiring that customer data is never used to train third-party models.' Customers are also given 'the option to exclude their data from model training' and can 'opt-out of our third-party integration with OpenAI' -- with one documented exception: 'Sprout's Influencer Marketing solution requires the use of OpenAI so cannot be opted out if you are using that product.' Net: no training on customer data platform-wide, but the OpenAI opt-out is not available for the Tagger/Influencer Marketing product specifically.
// Security controls
Encryption in transit and at rest
Strong encryption used for stored and transmitted data per trust center Quick Summary and Responsible AI document; Guardian Secure Forms specifically encrypts PHI in transit and at rest.
trust.sproutsocial.comAccess management / SSO
Uses a centralized IAM solution (SSO) to manage employee access.
trust.sproutsocial.comPenetration testing
Annual third-party penetration testing; 'Sprout App Penetration Test Summary Report' published in trust center.
trust.sproutsocial.comVulnerability disclosure
Has a bug bounty or vulnerability disclosure program; public Responsible Disclosure Policy.
trust.sproutsocial.comDisaster recovery / continuity
Has a disaster recovery plan; continuity and disaster recovery FAQ category (9 answers).
trust.sproutsocial.comCyber insurance
Has cyber insurance; Certificate of Liability Insurance published.
trust.sproutsocial.comSubprocessor transparency
Published list of 19 subprocessors with location and usage details (AWS, Cloudflare, OpenAI, Google Cloud, Datadog, Elastic, etc.), last updated January 27, 2026.
trust.sproutsocial.comIncident transparency
Published an incident disclosure ('Klue Security Incident - June 2026') noting a compromised third-party integration accessed Sprout's Salesforce CRM but stating 'no Sprout Social product or platform data was affected.'
trust.sproutsocial.com// Products & data scope
data: Connected social account content, engagement data, analytics
Covered by its own SOC 2 Type II report; primary product on trust.sproutsocial.com.
data: Employee accounts and shared content
Separately audited: SOC 2 Type I (Nov 2023) then SOC 2 Type II (Nov 2024).
data: Creator/influencer data, campaign data; mandatorily processed via OpenAI
Separately audited: SOC 2 Type I (May 2024) then SOC 2 Type II (Nov 2024). OpenAI integration cannot be opted out for this product, per vendor's own Responsible AI disclosure -- flagged.
data: Public media and news signal data
Acquired product line marketed on sproutsocial.com; not explicitly named in the three-product SOC 2 Type II announcement on the trust center -- certification scope for this specific product is unconfirmed.
data: PHI submitted via secure forms, routed to third-party vendor Very Good Security, not to core Sprout platform
Purpose-built to let healthcare customers collect PHI under a scoped BAA; vendor states 'Sprout Social never accesses, views, or retains this information.' PCI Attestation of Compliance issued specifically for Guardian.
// What to watch
- HIPAA is NOT a certification Sprout Social holds -- the core platform explicitly states it is 'not designed for HIPAA compliance.' A scoped BAA exists only for inadvertent PHI exposure, and full PHI handling requires the separate Guardian/Secure Forms add-on. Do not list Sprout Social as 'HIPAA compliant' without this caveat.
- AI training opt-out is not universal: customers can generally exclude data from model training and opt out of the OpenAI integration, but the Tagger/Influencer Marketing product mandates OpenAI processing with no opt-out available for that product specifically.
- NewsWhip (an acquired product marketed alongside the core platform) is not explicitly named in the trust center's three-product SOC 2 Type II announcement (Sprout Social, Employee Advocacy, Tagger/Influencer Marketing) -- its certification scope could not be independently confirmed and should not be assumed to inherit the parent company's certs.
- Minor version inconsistency: the trust center's own document repository lists 'ISO 27001:2022 - Certificate of Registration,' while a separate marketing summary of the trust center referenced 'ISO/IEC 27001:2013' wording; the 2022 certificate on the trust portal itself is treated as authoritative.
- Vendor disclosed a June 2026 third-party (Klue) integration compromise affecting Salesforce CRM data; vendor states no product/platform data was affected. Included for transparency, not as a current unresolved risk.
// At a glance
Pricing model
Per-seat monthly subscription tiers (Standard $199/seat/mo, Professional $299/seat/mo, Advanced $399/seat/mo) plus custom Enterprise pricing.
Self-hostable
No
// How we verified this
Every certification marked HELD is confirmed against a verbatim quote on Sprout Social, Inc.'s own trust, security, or privacy pages. We reject certifications claimed only on third-party aggregators, on a cloud host's behalf, or by a similarly named company.
Last verified 2026-06-27. Compliance changes over time. Always confirm directly with the vendor before relying on any certification for a purchasing or compliance decision.
trust.sproutsocial.com