// Trust & Security Report
SocialPilot Technologies Inc.
Social media management and scheduling platform (publishing, bulk scheduling, content calendar, team collaboration/approvals, review management, analytics/reporting) with tiers for individuals, small teams, agencies, and a White Label reseller offering. Includes an optional add-on feature, AI Pilot, for AI-assisted content generation.
Certifications held
2
Maturity
Growth
Trains on your data
Unknown
Trust center
Yes
// Certification ledger
Each held certification is backed by a verbatim quote from the vendor's own trust or security page. “Not confirmed” means we could not verify it publicly, not that the vendor lacks it.
Verify on socialpilot.co“SocialPilot has earned the SOC 2 Type 2 certification, a testament to our unwavering dedication to maintaining the highest standards of data security and privacy.”
Verify on socialpilot.co“The policy explicitly references compliance with GDPR, UK GDPR, CCPA, CPRA, and PIPEDA; states data is transferred outside the EEA 'only when there has been a documented adequacy determination'; and offers a Data Processing Addendum with Model (Standard Contractual) Clauses for EEA data transfers to non-adequate countries.”
> Show 8 unconfirmed / not-held certifications
source: socialpilot.coVendor only publicizes and markets SOC 2 Type 2; no separate Type 1 report is referenced. Treated as superseded/not applicable rather than a gap.
source: socialpilot.coNo public evidence of ISO 27001 certification on SocialPilot's trust center, SOC 2 page, or any other vendor-domain page found.
source: socialpilot.coNo public evidence of these cloud-security, PII-in-cloud, or privacy-information-management certifications on the vendor's domain.
source: socialpilot.coNo public evidence of AI-management-system certification found on the vendor's domain.
source: socialpilot.coNo public evidence of a CSA STAR registration or certification on the vendor's domain.
source: socialpilot.coNo HIPAA claim, Business Associate Agreement (BAA) offer, or HIPAA-specific control language found on any SocialPilot-domain page. Third-party marketplace listings note SocialPilot's HIPAA status must be verified directly with the vendor, which we could not confirm on-domain.
source: socialpilot.coNo public evidence of PCI DSS certification found; SocialPilot does not appear to directly process cardholder data itself (billing is handled via a payment processor, not disclosed by name on the pages reviewed).
source: socialpilot.coNo public evidence of FedRAMP authorization found on the vendor's domain.
// Privacy & AI training
Trains on customer data
Not stated
Data processing agreement
Offered
Data region
Not disclosed on any vendor-domain page reviewed (no hosting provider or region named in the Trust Center, Privacy Policy, or DPA).
SocialPilot's Google API Disclosure page states verbatim: 'SocialPilot does not use Google Workspace APIs to develop, improve, or train generalized AI or ML models.' This confirmed no-training commitment is scoped specifically to Google Workspace API data (a mandatory Google API Services disclosure), not a blanket guarantee covering all customer content processed elsewhere in the product, including the AI Pilot content-generation feature. No vendor-domain page makes a general statement about whether AI Pilot itself trains on customer-entered prompts/content or is limited to third-party model inference; broader trains_on_customer_data is therefore recorded as unknown (null) rather than assumed false.
// Security controls
Encryption in transit and at rest
SOC 2 Type 2 audit scope explicitly names 'data encryption in transit and at rest' as an audited control.
socialpilot.coAccess control
Role-specific access management for sensitive information, cited as an audited SOC 2 control.
socialpilot.coAuthentication
Two-Factor Authentication (2FA) and Single Sign-On (SSO) listed as recent security initiatives.
socialpilot.coIncident response / breach notification
Data Processing Addendum commits to notifying customers of a personal data breach without undue delay, and in any case within 72 hours of becoming aware.
socialpilot.coSubprocessor management
DPA requires at least 14 days' advance notice of new/changed subprocessors, with a 10-day customer objection window, and requires subprocessors to meet standards substantially similar to the DPA.
socialpilot.coMonitoring
'Ongoing monitoring' and 'enhanced security monitoring' cited as part of the SOC 2 audit scope and recent security initiatives.
socialpilot.co// Products & data scope
data: Connected social account tokens, scheduled post content/media, basic team member accounts
Standard SaaS multi-tenant plan; covered by the same SOC 2 Type 2 program and Privacy Policy as other tiers.
data: Multiple client workspaces, client approval workflows, branded client reports
Adds client-facing collaboration and branded reporting; no distinct compliance documentation found beyond the shared trust center.
data: Partner's end-customer social accounts and content, rebranded under partner's own domain/name
Marketed with 'Custom Branding', 'Concierge Onboarding and Migration', and 'Dedicated Account Management'; no separate security attestation found for the white-label deployment model specifically.
data: User prompts and usage/activity data (pages visited, clicks, searches) used for personalization per the Privacy Policy
Vendor states human oversight and regular auditing of AI Pilot 'for accuracy, fairness, and effectiveness'; scope of any model training on user content is not fully disclosed (see ai_training_note).
// What to watch
- SOC 2 Type 2 certification is confirmed via a dedicated vendor-domain marketing page with a direct quote, and corroborated by the vendor's Trust Center and an independent press release, but the actual signed audit report is gated behind a lead-generation form (name/email request) and was not independently reviewed, so exact audit period, auditor firm name, and report scope beyond the marketing description could not be verified.
- The 'no AI/ML training' commitment on the vendor's Google API Disclosure page is scoped only to Google Workspace API data, not to all customer content; do not represent this as a blanket 'SocialPilot never trains AI on customer data' claim without qualification.
- A third-party automated rating site (WeControl, not the vendor) gave SocialPilot a 0/5 'GDPR-friendly' score, which conflicts with the vendor's own GDPR-referencing Privacy Policy and Standard-Contractual-Clauses DPA found on-domain. Treated the vendor-domain documents as the stronger evidence, but flagging the discrepancy since it was not fully reconcilable.
- No HIPAA, PCI DSS, ISO 27001, or AI-governance (ISO 42001 / CSA STAR) certifications found; do not list these as held.
- Data hosting provider/region is not disclosed anywhere on the vendor's own site pages reviewed; listing should show 'not disclosed' rather than guessing a region.
// At a glance
Pricing model
Tiered subscription SaaS (per-user/per-account plans: Professional, Small Team, Studio/Agency, plus a White Label reseller tier); no free self-serve enterprise tier disclosed on pages reviewed
Self-hostable
No
// How we verified this
Every certification marked HELD is confirmed against a verbatim quote on SocialPilot Technologies Inc.'s own trust, security, or privacy pages. We reject certifications claimed only on third-party aggregators, on a cloud host's behalf, or by a similarly named company.
Last verified 2026-07-09. Compliance changes over time. Always confirm directly with the vendor before relying on any certification for a purchasing or compliance decision.
socialpilot.co