// Trust & Security Report
Seamless Contacts, Inc. (d/b/a Seamless.AI)
B2B sales intelligence and revenue automation platform: Data Engine (Prospector, Buyer Intent, Job Changes, CRM Enrich, Pitch Intelligence), Engagement Hub (Connect, Emailing, Calling, Social Selling, Integrations), AI Agents (Outbound, Inbound, Ops, Marketing, Customer Success, Recruiting), and Automation Network (AI Assistant, MCPs, Connectors, API, Bulk Credits, Autopilot)
Certifications held
5
Maturity
Growth
Trains on your data
Unknown
Trust center
Yes
// Certification ledger
Each held certification is backed by a verbatim quote from the vendor's own trust or security page. “Not confirmed” means we could not verify it publicly, not that the vendor lacks it.
Verify on trust.seamless.ai“Compliance section lists: 'ISO 27001:2022 | ISO 27701:2019 | SOC 2 Type I | SOC 2 Type II | GDPR | US Data Privacy'”
Verify on trust.seamless.ai“Certificates section lists downloadable report 'Seamless.AI SOC 2 Type II 07.31.25.pdf' plus 'SOC 2 Type II Bridge Letter _ CPTO.pdf' and '2025 Engagement Letter Seamless.AI SOC 2 Type II.pdf'. Corroborated on the vendor's own blog: 'Seamless.AI is entering its second year of SOC 2 Type II certification!' and notes certification covers all five Trust Services Criteria (Security, Availability, Processing Integrity, Confidentiality, Privacy) rather than Security only.”
Verify on trust.seamless.ai“Certificates section lists 'ISO 27001 2022 Certificate.pdf' and 'Engagement Letter ISO 27001 27701.pdf'; Compliance nav explicitly lists 'ISO 27001:2022'”
Verify on trust.seamless.ai“Certificates section lists 'ISO 27701 2019 Certificate.pdf'; Compliance nav explicitly lists 'ISO 27701:2019'”
Verify on trust.seamless.ai“Trust Center Compliance nav lists 'GDPR'. Privacy Policy confirms: Seamless.AI has appointed IT Governance Europe Limited as its EU Representative and GRCI Law Limited as its UK Representative for exercising GDPR/UK GDPR rights, and states data transfers rely on EU Standard Contractual Clauses.”
> Show 5 unconfirmed / not-held certifications
source: trust.seamless.aiNo public evidence. HIPAA is not listed anywhere in the Trust Center's Compliance section (ISO 27001, ISO 27701, SOC 2 Type I/II, GDPR, US Data Privacy only), and the Privacy Policy contains no HIPAA language. The Trust Center's 'Data and privacy' control panel lists 'Personal health information' as one of several data categories the platform's controls could apply to, but this is boilerplate scope-of-controls text, not a HIPAA attestation or BAA offering.
source: trust.seamless.aiNo public evidence. Not listed in the Trust Center Compliance section or Certificates list.
source: trust.seamless.aiNo public evidence found on vendor domain or in web search.
source: trust.seamless.aiNo public evidence. Not listed among the Trust Center's Compliance items despite Seamless.AI marketing several AI Agent products.
source: trust.seamless.aiNo public evidence found on vendor domain or in web search.
// Privacy & AI training
Trains on customer data
Not stated
Data processing agreement
Not stated
Data region
United States primarily; Privacy Policy states: 'Seamless.AI may store, access, or use your personal data in the United States or in any other country where Seamless.AI or its service providers do business or maintain facilities.' No dedicated EU/regional data residency option is publicly documented.
The Privacy Policy and Terms of Use contain no explicit language about using customer account data (e.g. emails, call recordings, CRM records entered into the platform) to train AI/ML models, and no opt-out mechanism for such training is described. The Terms of Use do restrict use of Seamless.AI's own B2B contact database to legitimate B2B sales/marketing/recruiting purposes, which is a usage restriction on the vendor's data product, not a statement about training on customer inputs. Given the platform now ships multiple 'AI Agent' products (Outbound, Inbound, Ops, Marketing, Customer Success, Recruiting Agent) that process customer outreach and CRM content, the absence of any published AI-training disclosure is a gap buyers should ask about directly rather than assume either way.
// Security controls
Data encryption
Data encryption utilized; portable media encrypted (per Trust Center control catalog)
trust.seamless.aiAccount authentication
Unique account authentication enforced; unique network system authentication enforced; access revoked upon termination
trust.seamless.aiPenetration testing
Annual third-party penetration test performed; 2025 executive summary report published ('SeamlessAI 2025 Penetration Test Executive Summary Report')
trust.seamless.aiBusiness continuity / disaster recovery
Continuity and Disaster Recovery plans established and tested
trust.seamless.aiData deletion
Customer data deleted upon leaving; data classification policy established
trust.seamless.aiAsset management
Asset disposal procedures utilized; production inventory maintained
trust.seamless.ai// Products & data scope
data: Aggregated public/business contact data (1.6B+ verified business emails, 448M+ phone numbers per marketing claims); no consumer PII beyond business contact info
Core lead-generation product; same org-wide certifications apply.
data: Customer's own outreach content (emails, call metadata, social messages) plus enriched contact data
Processes customer-authored outreach content in addition to Seamless's own contact database.
data: Customer CRM data, buying-signal data, and outreach content processed by AI for automated actions
Newer product line; no published AI-training or model-provider disclosure found. Buyers with sensitive CRM data should confirm data-handling terms for this line specifically before assuming parity with the core platform's SOC 2/ISO scope.
data: API access to Seamless data plus customer tech-stack integrations
Includes MCP connectors to third-party AI tools/models; data flow to external AI providers via these connectors is not documented on the trust center.
// What to watch
- AI_TRAINING_UNDISCLOSED: No public statement confirms or denies whether customer-entered data (outreach content, CRM records) is used to train Seamless.AI's AI Agents or other ML features. This is a real gap given the company now ships six distinct 'AI Agent' products that act on customer data; recommend buyers request this in writing before onboarding sensitive pipelines.
- DPA_NOT_PUBLICLY_LINKED: No standalone Data Processing Agreement (DPA) document was found publicly linked from the privacy policy or trust center (unlike many enterprise SaaS vendors that publish a DPA PDF). GDPR posture is otherwise evidenced via EU/UK representative appointments.
- HEALTH_DATA_CONTROL_CAVEAT: The Trust Center's data-category control panel lists 'Personal health information' and 'Credit card information' as data types potentially in scope of its controls; this appears to be generic Vanta-style control-scope boilerplate rather than an indication Seamless.AI actually processes health or payment card data as a B2B contact-data vendor. Do not read this as a HIPAA or PCI claim; no such certification is listed.
- AI_GOVERNANCE_GAP: No ISO/IEC 42001 (AI management system) or CSA STAR AI certification found, despite the product being heavily AI-agent-driven. Not a red flag on its own (few vendors hold this yet) but worth noting given the AI-heavy product surface.
// At a glance
Pricing model
Seat-based subscription with credit-based data access tiers; free trial available (per marketing pages)
Self-hostable
No
// How we verified this
Every certification marked HELD is confirmed against a verbatim quote on Seamless Contacts, Inc. (d/b/a Seamless.AI)'s own trust, security, or privacy pages. We reject certifications claimed only on third-party aggregators, on a cloud host's behalf, or by a similarly named company.
Last verified 2026-06-27. Compliance changes over time. Always confirm directly with the vendor before relying on any certification for a purchasing or compliance decision.
trust.seamless.ai