// Trust & Security Report
Planful
Financial performance management (FP&A) cloud platform: budgeting, planning, consolidations, close, and reporting, with embedded 'Planful AI' assistants (Analyst, Planner, Help) and a separate Planful for Marketing module
Certifications held
6
Maturity
Enterprise
Trains on your data
No
Trust center
Yes
// Certification ledger
Each held certification is backed by a verbatim quote from the vendor's own trust or security page. “Not confirmed” means we could not verify it publicly, not that the vendor lacks it.
Verify on trust.planful.com“SOC2 Type 2 The American Institute of Certified Public Accounts (AICPA) Service Organization Controls (SOC) reports give assurance o...”
Verify on trust.planful.com“SOC1 Type 2 The American Institute of Certified Public Accounts (AICPA) Service Organization Controls (SOC) reports give assurance o...”
Verify on trust.planful.com“ISO 27001: 2022 Certificate The International Organization for Standardization 27001 Standard (ISO 27001) is an information security...”
Verify on trust.planful.com“ISO 27701: 2019 Certificate The International Organization for Standardization 27701 Standard (ISO 27701) is a privacy extension to ...”
Verify on trust.planful.com“HIPAA Business Associate Addendum (HIPAA BAA) A "business associate" is a person or entity that performs certain functions or activi...”
Verify on planful.com“For Clients subject to General Data Protection Regulation or the California Consumer Privacy Act, Planful agrees to comply with its data processor obligations under the applicable data processing addendum ("DPA")... The Planful DPA incorporates the SCCs and provides descriptions of Planful's processing of the personal data (Appendix 1) and a description of Planful's security measures (Appendix 2).”
> Show 5 unconfirmed / not-held certifications
source: trust.planful.comNo public evidence of ISO 42001 certification on trust.planful.com or elsewhere on planful.com; only ISO 27001:2022 and ISO 27701:2019 are listed as certified.
source: trust.planful.comNo public evidence of CSA STAR registration or certification found on the trust center or public pages.
source: trust.planful.comNo public evidence of PCI DSS certification found on the trust center or public pages. Planful is a planning/FP&A platform and does not appear to process cardholder data directly.
source: trust.planful.comNo public evidence of FedRAMP authorization found on the trust center or public pages.
source: trust.planful.comNo public evidence of ISO 27017 or ISO 27018 certification. The trust center's certified-standards list is limited to ISO 27001:2022 and ISO 27701:2019.
// Privacy & AI training
Trains on customer data
No
Data processing agreement
Offered
Data region
Multi-region SaaS hosting: the live status page (trust.planful.com) separately monitors US, Australia, Europe, Canada, and a distinct 'Planful for Marketing' instance, indicating regional production instances rather than a single fixed data center. No single-tenant or customer-selectable data-residency guarantee was found documented.
Vendor states plainly that customer data is not used to train AI models: "Your data is never used to train AI models and stays securely isolated within your environment and is never shared externally." Additional wording found: "Neither Planful nor their third-party providers train their AI models on the data customers input into Planful AI."
// Security controls
AI tenant isolation
Vendor states the AI layer runs in an isolated, tenant-specific namespace so customer data does not leave its region or cross tenant boundaries
planful.comUptime / status transparency
Public real-time status page with per-region uptime history; 100.00% uptime reported for the current quarter at time of review
trust.planful.comMaintenance transparency
Published recurring maintenance-window schedule (monthly release and operations-maintenance windows) through 2026
trust.planful.comData processing agreement
DPA incorporating EU Standard Contractual Clauses available on request (dpo@planful.com) or as a presigned document; Transfer Impact Assessments also published
planful.com// Products & data scope
Data it handles: Company financial and operational planning data, budgets, actuals, consolidations, close workflows
The flagship product; covered by the trust center's SOC 1 Type 2, SOC 2 Type 2, ISO 27001:2022, ISO 27701:2019, and HIPAA BAA listings.
Data it handles: Marketing budget, spend, and campaign performance data
Tracked as a separate production instance on the vendor's own status page, alongside the core FP&A instance; no evidence found of a separate certification scope distinct from the main trust center listing.
Data it handles: Reads and reasons over the customer's existing Planful data (forecasts, plans, analysis); vendor states prompts/questions may be logged for usage analytics, but responses containing customer data are not stored and none of it is used for model training
Features are embedded within the core certified platform rather than sold as a separate SKU; AI training-data claims are vendor-stated, not attested to by SOC/ISO reports.
// What to watch
- HIPAA support takes the form of a Business Associate Addendum (a contractual instrument), not a certification with an auditable report like SOC or ISO.
- No evidence of ISO/IEC 42001 (AI management systems) or CSA STAR, which are increasingly relevant given the vendor's embedded 'Planful AI' features. This is common for vendors in this market segment.
- No explicit customer-selectable data residency/region commitment was found; the multi-region status page (US, EU, Australia, Canada) suggests regional instances exist, but it is unclear whether customers can contractually pin data to a specific region.
// At a glance
Pricing model
Enterprise quote-based (contact sales / book a demo); no public self-serve pricing found
Self-hostable
No
// How we verified this
Every certification marked HELD is confirmed against a verbatim quote on Planful, Inc.'s own trust, security, or privacy pages. We reject certifications claimed only on third-party aggregators, on a cloud host's behalf, or by a similarly named company.
Last verified 2026-06-27. Compliance changes over time. Always confirm directly with the vendor before relying on any certification for a purchasing or compliance decision.
trust.planful.com