// Trust & Security Report
Meltwater Group (regional contracting entities, e.g. Meltwater News US Inc., Meltwater N.V./Netherlands B.V. for EU)
Meltwater is a media, social, and consumer intelligence platform (Media Intelligence, Social Listening, AI Visibility Tracking, Media Relations) plus the Klear influencer marketing product and a developer API; AI features are embedded across the core platform for summarization and insight generation.
Certifications held
7
Maturity
Enterprise
Trains on your data
Unknown
Trust center
Yes
// Certification ledger
Each held certification is backed by a verbatim quote from the vendor's own trust or security page. “Not confirmed” means we could not verify it publicly, not that the vendor lacks it.
Verify on trust.meltwater.com“Meltwater Achieves SOC 2 Type II Certification, Reinforcing Commitment to Data Security and Trust. Published January 8, 2026.”
Verify on trust.meltwater.com“Compliance: SOC 2, ISO 27001:2022, ISO 27701, ISO/IEC 42001:2023, GDPR, CCPA COMPLIANT, UK Cyber Essentials”
Verify on trust.meltwater.com“Building upon our ISO 27001 and 27701 certifications, this new standard demonstrates our proactive approach to AI management and risk mitigation.”
Verify on trust.meltwater.com“Meltwater, a global leader in media, social and consumer intelligence, is proud to announce that the company is the first in its industry to receive ISO 42001 certification for responsible development and use of AI systems.”
Verify on meltwater.com“You as a data subject have many possibilities to impact how your personal information is being processed. Meltwater the Netherlands B.V. is the main EU establishment for data protection purposes; Standard Contractual Clauses are used for transfers outside the EEA.”
Verify on trust.meltwater.com“CCPA COMPLIANT (listed under Compliance on the Trust Center)”
Verify on trust.meltwater.com“UK Cyber Essentials (listed under Compliance and Certifications on the Trust Center)”
> Show 4 unconfirmed / not-held certifications
source: trust.meltwater.comNo public evidence. HIPAA is not listed anywhere on the Trust Center's Compliance/Certifications section, and no HIPAA claim appears on Meltwater's marketing pages. Meltwater's product is media/social intelligence, not a healthcare service, so HIPAA is likely out of scope rather than an omission.
source: trust.meltwater.comNo public evidence. Not listed on the Trust Center; payment processing appears to be handled by Stripe (listed as a subprocessor), not certified directly by Meltwater.
source: trust.meltwater.comNo public evidence of FedRAMP authorization on the Trust Center or elsewhere on meltwater.com.
source: trust.meltwater.comNo public evidence on Meltwater's own domain. Not listed in the Trust Center's Compliance or Certifications sections.
// Privacy & AI training
Trains on customer data
Not stated
Data processing agreement
Offered
Data region
Global; EU establishment is Meltwater the Netherlands B.V. (Dutch DPA as competent authority). 40+ subprocessors span US, EU/Ireland, APAC, Australia, and other regions; cross-border transfers use SCCs, the EU-US Data Privacy Framework, or BCRs.
Meltwater's product terms bar CUSTOMERS from using Meltwater API or CSV-export content to train their own AI models ('Customer shall not use any content obtained, related or derived through any Meltwater API to train, fine-tune, ground or develop any artificial intelligence systems') -- this protects Meltwater's own data/IP and is not a statement about whether Meltwater itself trains models on customer data. Separately, the DPA states: 'Meltwater may process personal data related to the customer as a data controller outside of the scope of this DPA, for example for customer management purposes, and use personal data in anonymised format for product development purposes.' This leaves open whether 'product development' includes AI/ML model training. OpenAI is listed as a US-based subprocessor. No explicit opt-out for AI-feature data use was found on the vendor's own domain (an opt-out does exist for creators/influencers in the Klear database at klear.com/opt-out, a different data flow).
// Security controls
Independent security certifications
SOC 2 Type II, ISO 27001:2022, ISO 27701, ISO/IEC 42001:2023 (AI management), UK Cyber Essentials
trust.meltwater.comSecurity program governance
Formal Information Security program overseen by a Director of Engineering, Infrastructure & Security, the CTO, and an appointed Data Protection Officer; DevSecOps model with a dedicated multi-person security team.
trust.meltwater.comCross-border data transfer safeguards
Standard Contractual Clauses (SCCs), EU-US Data Privacy Framework (DPF) participation, and Binding Corporate Rules (BCR) depending on subprocessor location
meltwater.comData minimization (login data)
Meltwater stores the first name, last name, work email address, work phone number, and IP address of the machine used to log into Meltwater's platform of those Customers' users who log into our system.
trust.meltwater.comCompliance resource library
Trust Center provides self-service access to SOC 2 Type 2 Report, SOC 2 Type 2 Management Representation Letter, ISO certificates, CAIQ, HECVAT, TOMs, and DPA documents (request access required).
trust.meltwater.com// Products & data scope
data: Media coverage, social conversations, brand/competitor mentions across ~1B+ documents/day
Core SaaS product; the certifications listed on the Trust Center are stated at the company/platform level and are the most defensible basis for listing certs against this product.
data: Aggregated media/social content plus customer inputs to AI features (treated as User Submissions under the Agreement)
Covered by ISO/IEC 42001:2023 AI management certification per the vendor's press release. Whether customer inputs are used for model training beyond 'anonymised product development purposes' is not explicitly disclosed on the vendor's own domain.
data: Same underlying media/social content, delivered via API
Product-specific terms contractually bar customers (not Meltwater) from using API or CSV-export output to train their own AI/ML models.
data: Creator and influencer social profiles
Has its own opt-out mechanism (klear.com/opt-out) distinct from the main platform's privacy controls, suggesting a separate data pipeline; unclear from public evidence whether Klear is in-scope for the same SOC 2/ISO audits as the core platform.
// What to watch
- Whether Meltwater itself trains AI/ML models on customer data is not explicitly confirmed or denied on the vendor's own domain; the DPA's 'anonymised format for product development purposes' clause is ambiguous and the product terms only address restrictions on customers, not Meltwater's own training practices. Recommend follow-up with the vendor before making an affirmative no-training claim in the listing.
- GDPR and CCPA are listed on the Trust Center as compliance postures/self-attestations, not third-party-audited certifications like SOC 2 or ISO -- list them as 'compliance frameworks addressed' rather than 'certifications held' to avoid over-stating rigor.
- Klear (influencer marketing) has a separate opt-out flow from the core platform, suggesting it may sit on different infrastructure; scope of SOC 2/ISO audits across all sub-products (Klear specifically) was not independently confirmed from public evidence.
- Meltwater's corporate legal-entity structure changed after its 2023 take-private transaction (former public entity Meltwater N.V. became inactive); contracts are signed with regional entities (e.g., Meltwater News US Inc., Meltwater (UK) Limited). This does not affect the certifications above (issued to the operating group and surfaced on the shared Trust Center) but should be noted for procurement/legal diligence.
// At a glance
Pricing model
Enterprise, quote-based annual contracts; no public self-serve pricing
Self-hostable
No
// How we verified this
Every certification marked HELD is confirmed against a verbatim quote on Meltwater Group (regional contracting entities, e.g. Meltwater News US Inc., Meltwater N.V./Netherlands B.V. for EU)'s own trust, security, or privacy pages. We reject certifications claimed only on third-party aggregators, on a cloud host's behalf, or by a similarly named company.
Last verified 2026-06-27. Compliance changes over time. Always confirm directly with the vendor before relying on any certification for a purchasing or compliance decision.
trust.meltwater.com