// Trust & Security Report
Marketo Engage
by Adobe Inc. (Marketo Inc. subsidiary)
Adobe Marketo Engage is an enterprise marketing automation platform with core features for lead management, campaign orchestration, and analytics. Sub-products include Marketo Sales Connect, Marketo Sales Insight Actions, and Marketo Measure. Available in multiple pricing tiers with performance-based options.
Certifications held
10
Maturity
Enterprise
Trains on your data
No
Trust center
Yes
// Certification ledger
Each held certification is backed by a verbatim quote from the vendor's own trust or security page. “Not confirmed” means we could not verify it publicly, not that the vendor lacks it.
Verify on adobe.com“and interfaces. Read now Prev 1 2 3 4 Next Frequently asked questions SOC 1 SOC 2 SOC 2 + HIPAA SOC 3 ISO 27001 ISO 27017 ISO 27018 ISO 22301 ISO 9001 SSPA (Microsoft) CSA STAR Level 2 BSI C5 TISAX”
Verify on adobe.com“Read now Prev 1 2 3 4 Next Frequently asked questions SOC 1 SOC 2 SOC 2 + HIPAA SOC 3 ISO 27001 ISO 27017 ISO 27018 ISO 22301 ISO 9001 SSPA (Microsoft) CSA STAR Level 2 BSI C5 TISAX Spain ENS KFSI CSP Self”
Verify on adobe.com“Third-party certification against the Cloud Security Alliance Cloud Controls Matrix, building on ISO 27001.”
Verify on adobe.com“purpose limitation, and customer control over personal data. Read now ISO 27017:2015 Code of practice adding cloud-specific security controls for cloud service providers and customers, assessed as an”
Verify on adobe.com“processes, customer satisfaction, and continual service improvement. Read now ISO 27018:2019 Code of practice for public cloud PII processors covering transparency, purpose limitation, and customer control”
Verify on adobe.com“Adobe Experience Cloud has achieved ISO 22301:2019 certification for business continuity and disaster recovery.”
Verify on adobe.com“Adobe Experience Cloud holds ISO 9001:2015 quality management certification.”
Verify on experienceleague.adobe.com“Marketo Engage offers tools to help comply with CCPA and provides privacy controls for California residents.”
Verify on adobe.com“assessed by TrustArc and recognised across APEC member economies. Read now TISAX ENX-governed automotive industry information security assessment required across the supply chain. Applies to Adobe San”
> Show 4 unconfirmed / not-held certifications
source: adobe.comThe vendor's pages state this for a different product or company, not for this product.
source: adobe.comNo public certification or evidence of PCI DSS compliance on vendor domain. Platform uses strong encryption (AES 256-bit at rest, TLS 1.2+ in transit) suitable for payment processing contexts, but no official PCI DSS attestation found.
source: adobe.comNo public evidence of ISO/IEC 42001 certification on vendor domain.
source: adobe.comNo public evidence of CSA STAR certification on vendor domain.
// Privacy & AI training
Trains on customer data
No
Data processing agreement
Offered
Data region
Multi-region: United States, United Kingdom, The Netherlands, Australia; Canada data center in development. Customers can control data residency through existing governance controls.
Adobe explicitly does not use customer data to train or fine-tune Azure OpenAI models. AI-generated outputs remain within the customer's Marketo Engage environment subject to existing residency, governance, and retention controls.
// Security controls
Data Centers
Enterprise-class data centers from top-tier cloud hosting providers with fully redundant power and environmental systems
adobe.comIncident Response
Adobe maintains an incident response program and security training for personnel
adobe.comBusiness Continuity
Business continuity and disaster recovery capabilities verified by ISO 22301:2019 certification
adobe.com// Products & data scope
Data it handles: Lead database, campaign performance data, customer engagement metrics
Main product offering; available in multiple pricing tiers with performance-based options (Standard, Performance, Performance Plus)
Data it handles: Sales activities, email engagement, call logging
Includes GDPR-specific compliance card in Person Detail View; integrates with CRM systems
Data it handles: Sales engagement and account activity
Supports GDPR compliance requirements for sales teams
Data it handles: Attribution and revenue cycle analytics
Separate security documentation available; tracks multi-touch attribution
Data it handles: Marketing automation workflows, lead data for AI-assisted operations
Native agentic AI within Engage for automation tasks; does not train on customer data; supports lead list import, program validation, data normalization, and analytics
// What to watch
- HIPAA limitation: Add-ons are not HIPAA-ready and must not be used with PHI or HIPAA-regulated processes; core Marketo Engage is HIPAA-compliant but customers should verify add-on usage
- Interactive Webinars feature: Customers cannot create, receive, maintain, or transmit PHI (Protected Health Information) in connection with Interactive Webinars events
- While Marketo uses strong encryption (AES 256-bit) suitable for payment processing contexts, no official PCI DSS certification is publicly listed; companies in payment processing should verify PCI DSS readiness directly with Adobe
- No AI governance certs: Despite having native AI features (Marketo AI), no ISO/IEC 42001 or CSA STAR AI certifications are publicly listed
// At a glance
Pricing model
Subscription-based SaaS with multiple tiers; contact for pricing
Self-hostable
No
// How we verified this
Every certification marked HELD is confirmed against a verbatim quote on Adobe Inc. (Marketo Inc. subsidiary)'s own trust, security, or privacy pages. We reject certifications claimed only on third-party aggregators, on a cloud host's behalf, or by a similarly named company.
Last verified 2026-07-09. Compliance changes over time. Always confirm directly with the vendor before relying on any certification for a purchasing or compliance decision.
adobe.com// Trust reports for comparable tools
Other tools in the same category, each with its own sourced report.