// Trust & Security Report
Hootsuite
Comprehensive social media management platform (Hootsuite) with AI-powered insights and content generation (Wisdom AI), customer care and messaging (Sparkcentral), and employee advocacy (Parliament). Serves 25M+ users across 200+ countries.
Certifications held
12
Maturity
Enterprise
Trains on your data
Yes
Trust center
Yes
// Certification ledger
Each held certification is backed by a verbatim quote from the vendor's own trust or security page. “Not confirmed” means we could not verify it publicly, not that the vendor lacks it.
Verify on hootsuite.com“You may request a summary of our SOC 2 Type II report through your account manager.”
Verify on hootsuite.com“Our SOC 3 report outlines information related to Hootsuite’s internal controls for security, availability, processing integrity, confidentiality and privacy and is available for download here.”
Verify on trustcenter.hootsuite.com“ocuments 63 FAQs 14 Compliance QUICK LINKS Hootsuite.com Report a Vulnerability ISO 27001 Certificate Our Philosophy Welcome to Hootsuite’s Trust Center! This is a centralized hub for all things related to sec”
Verify on hootsuite.com“Information security policies based on ISO/IEC 27001/27002 information security standards.”
Verify on trustcenter.hootsuite.com“independent assurance of our security and privacy practices, we maintain multiple globally recognized certifications and undergo regular third-party audits — including SOC 2 Type II audits, ISO certifications (27001, 27017, 27018, and 27701), FedRAMP Authorization, and UK Cyber Essentials.”
Verify on trustcenter.hootsuite.com“assurance of our security and privacy practices, we maintain multiple globally recognized certifications and undergo regular third-party audits — including SOC 2 Type II audits, ISO certifications (27001, 27017, 27018, and 27701), FedRAMP Authorization, and UK Cyber Essentials.”
Verify on trustcenter.hootsuite.com“STAR 1 Cyber Essentials FedRAMP Li-SaaS GDPR ISO 27001:2022 ISO 27017 ISO 27018 ISO 27701 PCI SOC 2 Type II SOC 3 TX-RAMP VPAT Trusted by A C C T U B L M D M Quick Summary One or more annual third-party audit”
Verify on hootsuite.com“Hootsuite has a comprehensive set of information security policies that are based on the ISO/IEC 27001/27002 information security standards, Trust Service Criteria (SOC 2), NIST 800-53, and GDPR.”
Verify on hootsuite.com“measures. Hootsuite has achieved compliance with the Cyber Essentials program. FedRAMP The Federal Risk and Authorization Management Program, or FedRAMP, is a government-wide program that standardizes secur”
Verify on hootsuite.com“Hootsuite has achieved compliance with the Cyber Essentials program.”
Verify on trustcenter.hootsuite.com“please reach out to security@hootsuite.com. Read More Compliance CCPA CSA STAR 1 Cyber Essentials FedRAMP Li-SaaS GDPR ISO 27001:2022 ISO 27017 ISO 27018 ISO 27701 PCI SOC 2 Type II SOC 3 TX-RAMP”
> Show 1 unconfirmed / not-held certifications
source: hootsuite.comHootsuite does not store, transmit, or process credit card information directly. Payment processing outsourced to third-party PCI DSS compliant vendors. Hootsuite stores only anonymous tokens identifying processed transactions.
// Privacy & AI training
Trains on customer data
Yes
Data processing agreement
Offered
Data region
Multi-region: Canada (primary), European Union, United States, Asia-Pacific (Singapore, Japan, India). Uses AWS and Hetzner for cloud infrastructure.
Hootsuite uses customer content and outputs to develop and improve features of AI-Powered Services (including machine-learning technologies for Wisdom AI). However, customer data is NOT used to train third-party AI Service Providers and is NOT shared with other customers. No opt-out mechanism is documented; Wisdom AI can be disabled/restricted at the organization level.
// Security controls
Encryption in Transit
TLS 1.2 or above; latest secure cipher suites and protocols supported
hootsuite.comCryptographic Monitoring
Hootsuite actively monitors cryptographic developments and makes commercially reasonable efforts to upgrade Services in response to new cryptographic weaknesses.
hootsuite.comAccess Controls
Least privilege principles, regular access reviews, password complexity requirements, multi-factor authentication for employee and contractor access
hootsuite.comLogging & Intrusion Detection
Centralized logging and automated monitoring for suspicious activity; annual third-party penetration testing
hootsuite.comData Redundancy
Redundant data storage across multiple data center locations for disaster recovery and business continuity
hootsuite.comThird-Party Audits
Annual SOC 2 Type II audits by independent third-party auditors; annual third-party security penetration testing
hootsuite.com// Products & data scope
Data it handles: Social media content, user credentials, analytics, customer interactions
Primary product for scheduling, publishing, monitoring, and analyzing social media. Includes 100+ integrations with business tools.
Data it handles: Social media content, trends, customer conversations
AI agent for trend discovery, sentiment analysis, content recommendations, and AI-assisted post drafting. Uses customer data for service improvement but not for third-party training.
Data it handles: Customer conversations, DMs, support interactions
Acquired product for unified customer care messaging. ISO 27001 certified separately.
Data it handles: Pre-approved brand content, employee sharing activity
Platform for employee social advocacy and amplification of company content.
// What to watch
- AI training on customer content for service improvement (Wisdom AI) is disclosed and required by ToS, but no opt-out mechanism is documented. Organizations can disable Wisdom features entirely.
- Sparkcentral is ISO 27001 certified; primary Hootsuite platform's direct ISO 27001 certification status is not explicitly stated (policies based on ISO standards but certification may be product-specific).
- HIPAA BAA available but not publicly posted online - this is standard industry practice for negotiated agreements; must be requested from sales/legal.
- Data residency: AWS and Hetzner used; GDPR data processed in EU facilities but may have US nexus depending on cloud provider regional configuration.
// At a glance
Pricing model
Freemium SaaS with tiered subscriptions: Standard, Professional, Advanced, Enterprise. Free trial available.
Self-hostable
No
// How we verified this
Every certification marked HELD is confirmed against a verbatim quote on Hootsuite Inc.'s own trust, security, or privacy pages. We reject certifications claimed only on third-party aggregators, on a cloud host's behalf, or by a similarly named company.
Last verified 2026-07-07. Compliance changes over time. Always confirm directly with the vendor before relying on any certification for a purchasing or compliance decision.
trustcenter.hootsuite.com// Trust reports for comparable tools
Other tools in the same category, each with its own sourced report.