// Trust & Security Report
Shopify Inc.
Shopify (Hatchful / Shopify Logo Maker is a free brand tool within the Shopify commerce platform)
Certifications held
6
Maturity
Enterprise
Trains on your data
Unknown
Trust center
Yes
// Certification ledger
Each held certification is backed by a verbatim quote from the vendor's own trust or security page. “Not confirmed” means we could not verify it publicly, not that the vendor lacks it.
Verify on shopify.com“Shopify ist gemaess PCI DSS Level 1 zertifiziert. (Shopify is certified to PCI DSS Level 1.)”
Verify on shopify.com“PCI Attestation of Compliance (AoC) ... Shopify's service provider PCI DSS AOC ... completed by a Qualified Security Assessor (valid June 27, 2025 - June 27, 2026)”
Verify on shopify.com“PCI External ASV Vulnerability Scan Attestation of Scan Compliance (AoSC) completed quarterly”
Verify on shopify.com“Shopify hat SOC 2 Typ II- und SOC 3-Berichte fuer die Services erhalten, die es seinen Kunden bereitstellt. (Shopify has obtained SOC 2 Type II and SOC 3 reports for the services it provides to its customers.)”
Verify on shopify.com“SOC 3 - This report provides assurance over the organization's system and company-level controls governing processes and is based upon the Trust Services Criteria”
Verify on shopify.com“Not confirmed on Shopify's own security/compliance pages reviewed (PCI, SOC 2 Type II, SOC 3 only). ISO 27001 is asserted by third-party SEO blogs but no direct quote on a shopify.com page was located, so recorded as unknown rather than held.”
// Privacy & AI training
Trains on customer data
Not stated
Data processing agreement
Offered
Data region
Canada (HQ, Shopify Inc., Ottawa) with processing in the US; EEA/UK/Swiss data is controlled by Shopify International Ltd. (Dublin, Ireland); APAC/AU/NZ data via Shopify Commerce Singapore Pte. Ltd. Cross-border transfers use SCC-equivalent contractual protections and the Canada adequacy decision.
Shopify's privacy policy documents a machine-learning / automated-decision section: when ML is used either a human stays in the loop (not fully automated) or it is used in ways with no legal or similarly significant effect (e.g. reordering App Store results). It does NOT state that user inputs to the free Logo Maker / Hatchful tool (brand name, industry) are used to train generative models, and it does not state they are excluded either, so model-training on tool inputs is recorded as unknown. The privacy stance is data-minimization oriented ('Your data belongs to you'; delete/anonymize when no longer needed).
// Security controls
Encryption / data protection
Shopify states financial-data stores and systems are independently audited; acknowledges no internet transmission is 100% secure. PCI DSS Level 1 scope mandates encryption of cardholder data in transit and at rest.
shopify.comIndependent third-party audits
Security of data stores and finance-processing systems is assessed by independent auditors (SOC 2 Type II, SOC 3, PCI QSA).
shopify.comBug bounty program
Shopify operates a long-running public bug-bounty program on HackerOne (hackerone.com/shopify). Recorded from the widely-known public program; not re-quoted from a shopify.com page in this pass.
hackerone.comPenetration testing / vulnerability scanning
Quarterly external ASV vulnerability scans attested under PCI; SOC 2 controls cover security and availability.
shopify.comTransparency report
Publishes a transparency report on legal/government requests for merchant, customer and partner data.
shopify.com// Products & data scope
data: Low-sensitivity consumer tool. Collects brand name, industry/niche and (for download/email) an email address. No payment data, no merchant store data required to generate a logo. 100% free, full editing access, PNG/SVG export.
The standalone hatchful.shopify.com app has effectively been folded into the Shopify Logo Maker at shopify.com/tools/logo-maker (the captured home URL redirects there). Governed by the same Shopify privacy policy and terms as the broader platform.
data: High-sensitivity: merchant account data, order/inventory, and (as processor) shopper PII and cardholder data. Full PCI DSS Level 1 + SOC 2 Type II scope.
Shopify acts as data controller for its own merchant/partner relationships and as processor/service provider for shopper data on merchant stores; shopper data-subject requests route to the merchant.
data: Consumer PII and payment/checkout data for 250M+ shoppers.
Distinct consumer-facing scope under the same global privacy policy; covered by PCI scope.
data: In-store transaction and payment data synced with the online store.
Payments scope under PCI DSS.
// What to watch
- Tool listed as 'Hatchful by Shopify' but the standalone Hatchful app now resolves to the Shopify Logo Maker (shopify.com/tools/logo-maker); compliance posture inherits from the Shopify parent platform, not a separate product entity.
- Compliance assessed at the Shopify enterprise level; the free Logo Maker itself is a low-risk tool with no payment or merchant data, so heavyweight certs apply to the platform broadly, not specifically to logo generation.
- ISO 27001 not confirmed on a shopify.com page (only third-party assertions) - recorded as unknown.
- Whether free-tool inputs feed model training is not explicitly addressed in the privacy policy - recorded as unknown.
// At a glance
Pricing model
Logo Maker / Hatchful: free (no paid tier, no hidden fees). Broader Shopify platform: subscription tiers (Basic to Plus/Enterprise) plus payment processing fees.
Self-hostable
No
// How we verified this
Every certification marked HELD is confirmed against a verbatim quote on Shopify Inc.'s own trust, security, or privacy pages. We reject certifications claimed only on third-party aggregators, on a cloud host's behalf, or by a similarly named company.
Last verified 2026-06-27. Compliance changes over time. Always confirm directly with the vendor before relying on any certification for a purchasing or compliance decision.
shopify.com