// Trust & Security Report
ElevenLabs
Audio AI platform: ElevenCreative (TTS, voice cloning, music, dubbing, SFX, STT), ElevenAgents (conversational voice/chat agents), ElevenAPI (developer APIs)
Certifications held
19
Maturity
Enterprise
Trains on your data
Yes
Trust center
Yes
// Certification ledger
Each held certification is backed by a verbatim quote from the vendor's own trust or security page. “Not confirmed” means we could not verify it publicly, not that the vendor lacks it.
Verify on compliance.elevenlabs.io“Report Final.pdf ElevenLabs SOC 2 Type II Bridge Letter 2026-09-03.pdf 2025 SOC 3 Report Final.pdf AIUC-1 Audit Report for ElevenLabs Docs Agent.pdf Certificates ISO 27001/17/18 - ISMS Certificate -”
Verify on compliance.elevenlabs.io“ISO 27001/17/18 - ISMS Certificate - ElevenLabs.”
Verify on compliance.elevenlabs.io“and high-quality content production. Compliance SOC 2 Type 2 ISO 27001:2022 ISO 27017:2015 ISO 27018:2019 ISO 27701:2019 ISO/IEC 42001:2023 PCI DSS 4.0.1 Level 1 FedRAMP® 20x Class A CSA STAR L1 AIUC-1”
Verify on compliance.elevenlabs.io“content production. Compliance SOC 2 Type 2 ISO 27001:2022 ISO 27017:2015 ISO 27018:2019 ISO 27701:2019 ISO/IEC 42001:2023 PCI DSS 4.0.1 Level 1 FedRAMP® 20x Class A CSA STAR L1 AIUC-1 HIPAA HDS GDPR”
Verify on compliance.elevenlabs.io“ISO 27701 - PIMS Certificate - Eleven Labs.”
Verify on compliance.elevenlabs.io“ISO 42001 - AIMS Certificate - Eleven Labs.”
Verify on compliance.elevenlabs.io“ISO 27001:2022 ISO 27017:2015 ISO 27018:2019 ISO 27701:2019 ISO/IEC 42001:2023 PCI DSS 4.0.1 Level 1 FedRAMP® 20x Class A CSA STAR L1 AIUC-1 HIPAA HDS GDPR CCPA COMPLIANT CCPA CPRA LGPD DORA EU AI ACT UK”
Verify on compliance.elevenlabs.io“ISO 27701:2019 ISO/IEC 42001:2023 PCI DSS 4.0.1 Level 1 FedRAMP® 20x Class A CSA STAR L1 AIUC-1 HIPAA HDS GDPR CCPA COMPLIANT CCPA CPRA LGPD DORA EU AI ACT UK Cyber Essentials Plus TX-RAMP Level 2 NHS DSPT”
Verify on compliance.elevenlabs.io“HIPAA ... HIPAA Whitepaper - ElevenLabs v1.2.pdf; 2025 SOC 2 Type 2 + HIPAA Report Final.pdf”
Verify on compliance.elevenlabs.io“Our Agents and API platforms are now HDS certified - the French standard required for hosting and processing personal health data ... the HDS (Hebergeur de Donnees de Sante) certification by Schellman”
Verify on compliance.elevenlabs.io“AIUC-1 Audit Report for ElevenLabs Docs Agent.”
Verify on compliance.elevenlabs.io“Cyber Essentials Plus Certificate 2025.”
Verify on compliance.elevenlabs.io“ElevenLabs is pleased to announce the successful completion of an independent audit against the requirements of the Brazilian General Data Protection Law (LGPD) ... confirmed by Insight Assurance”
Verify on compliance.elevenlabs.io“DORA ... EU AI ACT (listed under the compliance frameworks ElevenLabs aligns to)”
> Show 1 unconfirmed / not-held certifications
source: compliance.elevenlabs.ioEcoVadis Committed (listed as 'Committed' status, not a full medal rating; not a security/privacy certification)
// Privacy & AI training
Trains on customer data
Yes
Data processing agreement
Offered
Data region
Non-Enterprise: US, EU, or Singapore (latency/performance). Enterprise: customer-selectable hosting location (subject to availability). India Data Residency available via Azure. Subprocessors: Google Cloud, AWS, Azure.
Consumer/free/self-serve users: ElevenLabs DOES use Personal Data to train models by default and provides an opt-out. Privacy Policy: 'We may process your Personal Data to research, develop, train and/or otherwise improve our AI models' and 'You may opt out of our use of your Personal Data for training at any time by navigating to the Data use menu in the Terms and Privacy section of your ElevenLabs account' (opt-out applies prospectively only). Enterprise/business customers: the consumer Privacy Policy does NOT apply ('This Policy does not apply when we offer our Services and process Personal Data on behalf of enterprise/business customers'); processing is governed by the DPA, ElevenLabs does not train on enterprise customer content beyond providing the service, and third-party LLM subprocessors are contractually prohibited from training on customer content whether or not Zero Retention Mode is enabled. Zero Retention Mode (Enterprise, per-product/per-agent) deletes request/response data immediately and logs no PII, aimed at healthcare/banking. Voice data retained no longer than 3 years after last interaction.
// Security controls
Encryption in transit
Yes - 'Data transmission encrypted' control listed under Product security
compliance.elevenlabs.ioEncryption / key management
Yes - 'Encryption key access restricted' and 'Unique production database authentication enforced' under Infrastructure security
compliance.elevenlabs.ioPenetration testing
Yes - external pentest reports available: WebApp & API Penetration Testing Report v3.0, Internal Network Penetration Testing Report v1.0, Mobile App Pentest (Apr 2026)
compliance.elevenlabs.ioBug bounty / vulnerability disclosure
Vulnerability Disclosure Program via security.txt (vulnerability_disclosure_program@elevenlabs.io). No public HackerOne/Bugcrowd program and no cash-based rewards offered at this time.
elevenlabs.ioVulnerability monitoring
Yes - 'Vulnerability and system monitoring procedures established' under Product security
compliance.elevenlabs.ioBackground checks
Yes - 'Employee background checks performed' under Organizational security
compliance.elevenlabs.ioBC/DR
Yes - 'Continuity and Disaster Recovery plans established' and 'tested'
compliance.elevenlabs.ioSecurity contact
security-assurance@elevenlabs.io (trust center) and a Security Whitepaper v1.6 are published
compliance.elevenlabs.io// Products & data scope
Data it handles: User-supplied text, audio and voice samples; consumer/self-serve data may be used for model training by default (opt-out available). Voice/biometric data retained up to 3 years.
Voice cloning processes biometric voice data. Consumer plans fall under the consumer Privacy Policy with training opt-out.
Data it handles: Call/chat transcripts and PII flow through agents and underlying LLMs (Gemini/Anthropic via Vertex AI; Azure for India residency). HDS-certified for health data when used with EU residency + Zero Retention. Zero Retention Mode deletes data and logs no PII.
Most compliance-sensitive product. Enterprise can pin data region and enable per-agent Zero Retention Mode; LLM subprocessors barred from training on customer content.
Data it handles: Programmatic data per the API agreement and DPA. Enterprise Zero Retention Mode available; non-enterprise processed in US/EU/Singapore.
Music model trained on licensed data and marketed as commercial-safe.
Data it handles: Government-grade deployment; TX-RAMP Level 2 and NHS DSPT alignment support public-sector use.
Announced Feb 2026; targets compliance-restricted government workloads.
// What to watch
- Trains on consumer/self-serve user data by default; opt-out is prospective only (does not unwind prior training). Enterprise data is excluded from training under the DPA.
- Voice cloning processes biometric data (retained up to 3 years) - relevant to BIPA/biometric privacy laws.
- No public bug bounty (HackerOne/Bugcrowd) and no cash rewards; vulnerability disclosure is email-based via security.txt.
- Not self-hostable; data flows through third-party LLM subprocessors (Google/Anthropic via Vertex AI, Azure) though they are contractually barred from training on customer content.
- Strong compliance posture concentrated in Enterprise tier; consumer/free tier has materially weaker data-use protections (default training).
// At a glance
Pricing model
Freemium + tiered subscription (Free, Starter, Creator, Pro, Scale, Business) plus usage-based API and custom Enterprise contracts
Self-hostable
No
// How we verified this
Every certification marked HELD is confirmed against a verbatim quote on ElevenLabs (Eleven Labs, Inc. / Eleven Labs Ltd. UK)'s own trust, security, or privacy pages. We reject certifications claimed only on third-party aggregators, on a cloud host's behalf, or by a similarly named company.
Last verified 2026-06-27. Compliance changes over time. Always confirm directly with the vendor before relying on any certification for a purchasing or compliance decision.
compliance.elevenlabs.io// Trust reports for comparable tools
Other tools in the same category, each with its own sourced report.