// Trust & Security Report
Coupa Software Inc.
AI-native total spend management platform covering procurement, finance, and supply chain
Certifications held
10
Maturity
Enterprise
Trains on your data
Yes
Trust center
Yes
// Certification ledger
Each held certification is backed by a verbatim quote from the vendor's own trust or security page. “Not confirmed” means we could not verify it publicly, not that the vendor lacks it.
Verify on get.coupa.com“Coupa Compliance Program performs an annual audit to validate that Coupa is in compliance with HIPAA, SSAE 18 SOC 1 and SOC 2 Type II Controls.”
Verify on get.coupa.com“Coupa Compliance Program performs an annual audit to validate that Coupa is in compliance with HIPAA, SSAE 18 SOC 1 and SOC 2 Type II Controls.”
Verify on success.coupa.com“Coupa maintains a certified Information Security Management System (ISMS) that conforms to ISO/IEC 27001:2022 requirements.”
Verify on compass.coupa.com“ISO 27701/ISO 27001 and Global Privacy Recognition for Processor (Global/PRP) - certified global privacy program”
Verify on coupa.com“Coupa Earns ISO 42001 AI Certification Press Release Feb 7, 2026”
Verify on compass.coupa.com“some of the standards that we certify with include AICPA SOC I and SOC II, PCI, and ISO27001”
Verify on get.coupa.com“Coupa Compliance Program performs an annual audit to validate that Coupa is in compliance with HIPAA, SSAE 18 SOC 1 and SOC 2 Type II Controls.”
Verify on coupa.com“Coupa Business Spend Management for Federal Achieves FedRAMP Authorization (newsroom; applies to the dedicated federal-edition product, not the general commercial instance)”
Verify on compass.coupa.com“We are happy to enter into a GDPR compliant DPA. And, if you wish to get to a compliant GDPR compliant contract fast and efficient we need to start from the Coupa DPA template.”
Verify on compass.coupa.com“Coupa's privacy program is ISO27701 and Global PRP1 certified, and it is integrated into our Enterprise Risk Management process together with all other significant compliance domains.”
> Show 2 unconfirmed / not-held certifications
No public evidence found on any coupa.com or compass.coupa.com page confirming CSA STAR registration or certification.
No public evidence found on Coupa domain pages confirming ISO 27017 certification.
// Privacy & AI training
Trains on customer data
Yes
Data processing agreement
Offered
Data region
US, EU/EEA, APAC, UAE; 'Coupa hosts customer instances either in the Europe Economic Area, United States of America, in the APAC region or as otherwise agreed.'
Coupa uses aggregated, anonymized customer transaction data for its community AI intelligence: 'Coupa AI is community-generated — trained on the world's largest anonymized, customer-contributed enterprise data set' ($10T in spend data from 10M+ buyer/supplier community). Raw customer-identifiable data is not used; however, customer spend transactions contribute to community benchmarking and AI model training by default. A US Privacy Addendum, UK Addendum, Swiss Addendum, and LGPD Addendum are available alongside the EU GDPR DPA. The privacy program is mapped to GDPR, CCPA, CPRA, HIPAA, PIPEDA, and privacy laws in 15+ jurisdictions.
// Security controls
Encryption in transit
TLS 1.2+ (HTTPS for all web access; SFTP for file transfers). 'Access to Coupa's on-demand applications and services is only available through secure sessions (https).'
compass.coupa.comEncryption at rest
AES-256. 'All communications are encrypted between the data exporter and the data centers using high-grade encryption (AES-256), and customer data is encrypted at rest in the Coupa Platform.'
success.coupa.comPenetration testing
Regular penetration testing conducted as part of application security controls.
success.coupa.comFirewall and IDS
Firewalls at network, host, and application levels; intrusion detection systems across all servers.
success.coupa.comData center infrastructure
RAID-class hardware with real-time replication to secondary data center. Hosted on AWS across US, EU, APAC, and UAE regions.
coupa.comAccess control
Authenticated login required for all access; passwords never transmitted or stored in original form; 2FA/MFA available.
compass.coupa.com// Products & data scope
data: Purchase orders, supplier data, requisitions, contracts, spend data
Core product; handles full S2P lifecycle. Community AI benchmarking uses aggregated/anonymized spend data.
data: Invoices, payment data, financial records
Includes digital payments and AP automation. PCI DSS certification covers cardholder data in Coupa Pay.
data: Supply chain models, logistics data, demand/supply forecasts
Uses GenAI and ML trained on customer-contributed supply chain data.
data: Payment card data, banking data, FX transactions
PCI DSS compliant environment; FedRAMP-authorized variant for federal government clients.
data: Employee expense reports, travel bookings, receipts
Integrated with Coupa Finance; covered under same compliance certifications.
data: Supplier bids, sourcing event data, pricing benchmarks
Community AI pricing intelligence uses anonymized market data from the Coupa network.
data: Contract documents, obligations, counterparty data
Covered under main platform certifications.
data: Aggregated, anonymized spend and transaction data from all customers
Community intelligence model: customer transactions contribute (anonymized) to $10T spend dataset. ISO 42001 certified AI governance.
// What to watch
- AI trains on aggregated anonymized customer spend data by default ('community intelligence'): customers implicitly contribute $10T+ spend dataset. Review MSA Section on data use before signing.
- FedRAMP Moderate applies only to 'Coupa Business Spend Management for Federal', a dedicated government instance — not the standard commercial product.
- Trust portal (compass.coupa.com) requires Okta SSO for detailed compliance reports; only summary information is publicly accessible without authentication.
- coupa.com main domain returns HTTP 403 for direct fetch of compliance, privacy policy, and newsroom pages — evidence gathered via search summaries and non-authenticated trust portal pages.
- Cloud-only SaaS — no self-hosted or on-premise option for the standard platform (legacy on-premise Master License Agreement exists for prior customers).
- Data residency region is assigned at contract time; no documented self-service ability to choose or change region post-deployment.
- ISO 42001 newsroom page returned 403 on direct fetch; certification confirmed via search index showing coupa.com newsroom URL and title dated February 7, 2026.
// At a glance
Pricing model
Enterprise SaaS subscription; custom pricing only, not publicly listed. Modular by product (procurement, finance, supply chain).
Self-hostable
No
// How we verified this
Every certification marked HELD is confirmed against a verbatim quote on Coupa Software Inc.'s own trust, security, or privacy pages. We reject certifications claimed only on third-party aggregators, on a cloud host's behalf, or by a similarly named company.
Last verified 2026-06-29. Compliance changes over time. Always confirm directly with the vendor before relying on any certification for a purchasing or compliance decision.
compass.coupa.com