// Trust & Security Report
Brand24 Global Inc.
AI-powered social listening and brand monitoring platform that tracks 25+ million online sources (social media, news, blogs, videos, forums, reviews) with sentiment analysis, competitive analysis, and customer insights. Core products: Brand24 (monitoring), Chatbeat (AI assistant), Insights24 (reporting), AI Visibility.
Certifications held
2
Maturity
Growth
Trains on your data
Unknown
Trust center
No
// Certification ledger
Each held certification is backed by a verbatim quote from the vendor's own trust or security page. “Not confirmed” means we could not verify it publicly, not that the vendor lacks it.
Verify on brand24.com“All data collected and presented within the Brand24 platform are fully compliant with GDPR/RODO as well as all applicable laws and regulations. The operator implements technical and organisational measures aimed at processing Personal Data in a manner that complies with applicable data protection legislation.”
Verify on brand24.com“Brand24 S.A. and Brand24 Global Inc. comply with Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on the digital single market for services (Digital Services Act, DSA)”
> Show 6 unconfirmed / not-held certifications
source: brand24.comNo public evidence on vendor domain; third-party security aggregator (Nudge Security) claims compliance but Brand24's own privacy policy, terms of service, legal pages, and help center articles do not mention SOC 2 certification
source: brand24.comNo public evidence on vendor domain; Brand24's official documentation does not reference ISO 27001 certification despite detailed privacy policy and security commitments
source: brand24.comNo public evidence on vendor domain; privacy policy and terms do not reference healthcare data handling or HIPAA compliance
source: brand24.comNo public evidence on vendor domain; tool is designed for brand monitoring and does not appear to process payment card data; no PCI DSS mention in official documentation
source: brand24.comNo public evidence on vendor domain; no mention in privacy policy, terms, or legal documentation
source: brand24.comNo public evidence on vendor domain; no mention in official security or compliance pages
// Privacy & AI training
Trains on customer data
Not stated
Data processing agreement
Offered
Data region
US and Poland; EU data processed in EU servers for GDPR compliance; third-party processors outside EU subject to standard contractual clauses
Product includes AI features (sentiment analysis, language detection, AI insights, brand assistant) but privacy policy does not explicitly disclose whether customer data is used to train or improve AI models. No opt-out mechanism documented for AI training.
// Security controls
Data retention
Billing information retained for 4 years; legal transaction data for 10 years; shorter periods for other personal data as per GDPR requirements
brand24.comData processing agreements
Standard contractual clauses for EU transfers; third parties must agree to written data processing agreements
brand24.comPhysical security
Clean desk policy, physical access control to offices, authorization system, employee training
brand24.comAccess controls
Role-based access controls; data subject access request process (30-day transition for changes)
brand24.com// Products & data scope
data: Monitors 25+ million public online sources (social media, news, blogs, videos, forums, reviews, podcasts, etc.); sentiment analysis; trademark/hashtag tracking
Core product; supports 108 languages; generates automated reports (PPTX, PDF); available on mobile app
data: AI-powered Q&A on brand monitoring data; no explicit data training disclosure
New AI feature; policy on data usage for model improvement unclear
data: Aggregated insights and analytics dashboards
Enterprise reporting feature
data: Advanced sentiment analysis, context detection (sarcasm, tone), language detection
Product marketed as AI-powered but no certification of AI governance (ISO/IEC 42001, NIST AI RMF)
// What to watch
- No dedicated trust center or security page on vendor domain; compliance info scattered across privacy policy and legal pages
- Third-party security aggregator (Nudge Security) claims Brand24 holds SOC 2, ISO 27001, HIPAA, PCI DSS, FedRAMP, and CSA STAR certifications, but none of these are documented on Brand24's own website — potential over-claim or disclosure gap
- 128-bit encryption for data at rest is below modern standards (AES-256 or stronger preferred)
- Limited service warranties: 'AS-IS, AS-AVAILABLE' basis with liability disclaimers; no guaranteed uptime SLA mentioned
- AI training policy unclear: product includes AI-powered features (sentiment analysis, brand assistant) but privacy policy does not explicitly disclose whether customer data is used to train/improve models or if opt-out exists
- No mention of AI governance frameworks (ISO/IEC 42001, NIST AI RMF, CSA AI guidance) despite AI-first product positioning
- No evidence of HIPAA compliance despite handling potentially sensitive brand/customer sentiment data
- Help Center GDPR article mentions GDPR compliance but no other certifications; customer-facing support documentation lacks security/compliance details
// At a glance
Pricing model
Freemium with paid plans (starter, professional, enterprise); free tier available
Self-hostable
No
// How we verified this
Every certification marked HELD is confirmed against a verbatim quote on Brand24 Global Inc.'s own trust, security, or privacy pages. We reject certifications claimed only on third-party aggregators, on a cloud host's behalf, or by a similarly named company.
Last verified 2026-07-06. Compliance changes over time. Always confirm directly with the vendor before relying on any certification for a purchasing or compliance decision.
brand24.com