// Trust & Security Report
Adobe Inc.
Cloud-based e-commerce platform with Starter and Pro subscription plans, plus self-hosted options. Includes HIPAA-Ready extension for healthcare organizations. Core capabilities: payment processing, inventory management, customer data management, order fulfillment.
Certifications held
5
Maturity
Enterprise
Trains on your data
No
Trust center
Yes
// Certification ledger
Each held certification is backed by a verbatim quote from the vendor's own trust or security page. “Not confirmed” means we could not verify it publicly, not that the vendor lacks it.
Verify on experienceleague.adobe.com“Adobe Commerce on Cloud holds SOC 2–Type 2 (Security + HIPAA) certification”
Verify on adobe.com“Adobe's Information Security Management System (ISMS) is certified under the ISO/IEC 27001 globally recognized standard”
Verify on adobe.com“Adobe Commerce maintains ISO 27017:2015 certification as part of their cloud security controls framework”
Verify on adobe.com“Adobe Commerce maintains ISO 27018:2019 certification for personal data protection in cloud services”
Verify on experienceleague.adobe.com“Adobe Commerce on Cloud is a PCI DSS 4.0 compliant service provider, ensuring secure handling of payment card data”
> Show 3 unconfirmed / not-held certifications
source: experienceleague.adobe.comAdobe provides GDPR-compliant tools, documentation, and guidance for merchants to meet their GDPR obligations, but GDPR itself is not a certification—it is a regulation. Merchants remain responsible for their GDPR compliance implementation.
source: experienceleague.adobe.comAdobe Commerce offers HIPAA-Ready services (via magento/hipaa-ee extension) which enable healthcare compliance, but Adobe is not HIPAA-certified. Covered entities must enter into a Business Associate Agreement (BAA) with Adobe for HIPAA liability coverage.
source: business.adobe.comAdobe Cloud Services received FedRAMP Authorization in July 2015 for certain products like Adobe Experience Manager and Adobe Connect. No public evidence of FedRAMP certification specifically for Adobe Commerce.
// Privacy & AI training
Trains on customer data
No
Data processing agreement
Offered
Data region
Multi-region support: EU (EU-3, EU-5, EU-6), US, and APAC regions. Specific locations provisioned at contract signing.
Adobe explicitly states it does not train generative AI on customer content. Adobe Firefly (generative AI) is trained only on Adobe Stock (licensed content) and public domain content. Customers retain control and can opt out of content analysis for product improvement. Minors and business account users are automatically opted out.
// Security controls
Web Application Firewall (WAF)
Managed protection against SQL injection, Cross-Site Scripting (XSS), and OWASP Top Ten threats
experienceleague.adobe.comDDoS Protection
Layer 3 and Layer 4 DDoS protection against SYN floods, UDP floods, and TCP-level attacks
experienceleague.adobe.comSSL/TLS Certificates
Domain-Validated Let's Encrypt SSL/TLS certificate provided by Adobe for all cloud environments
experienceleague.adobe.com// Products & data scope
data: Development, staging, and testing environments with multiple integration environments
Entry-level cloud offering for smaller projects. Supports up to 4 environments. Includes Adobe-managed infrastructure, automated backups, and security updates.
data: Production-grade e-commerce with advanced staging and integration capabilities
Enterprise-tier cloud offering. Enhanced features beyond Starter. Full PCI DSS 4.0 compliance at platform level. Customers responsible for compliance of custom code/extensions.
data: On-premises or self-managed deployment
Legacy option: Magento Open Source or Adobe Commerce perpetual license. Customer is fully responsible for security, compliance, and infrastructure.
data: Healthcare-compliant e-commerce for organizations handling Protected Health Information (PHI)
Requires purchase of healthcare add-on (magento/hipaa-ee extension) and deployment on Adobe Commerce Cloud 2.4.6-p3 or later. Requires Business Associate Agreement (BAA). Enhanced audit logging for PHI tracking. Disabled features: guest checkout, newsletters, SendGrid integration.
// What to watch
- HIPAA-Ready is NOT HIPAA-certified: Adobe offers HIPAA-ready infrastructure and a healthcare add-on, but certification is not held by Adobe. Healthcare organizations must execute a Business Associate Agreement (BAA) with Adobe and ensure proper configuration to achieve HIPAA compliance.
- GDPR is not a certification: Adobe provides GDPR-compliant tools and documentation, but merchants remain responsible for implementing GDPR requirements (consent, data subject rights, data processing). No formal GDPR certification is held.
- Shared responsibility model: Adobe maintains SOC 2, PCI DSS, and ISO compliance for platform and infrastructure. Merchants are responsible for PCI compliance of custom code, extensions, and custom integrations. This is clearly documented but important to verify at implementation.
- FedRAMP: While Adobe has FedRAMP Authorization for some products (AEM, Connect), no specific FedRAMP certification is documented for Adobe Commerce. Government customers should verify independently.
- Customer support access: Adobe Support may access customer data to provide support, but authorization is required from the Adobe Commerce account holder via account privacy settings.
// At a glance
Pricing model
SaaS subscription (Starter/Pro plans with per-project fees) or perpetual license (self-hosted Magento/Adobe Commerce)
Self-hostable
Yes
// How we verified this
Every certification marked HELD is confirmed against a verbatim quote on Adobe Inc.'s own trust, security, or privacy pages. We reject certifications claimed only on third-party aggregators, on a cloud host's behalf, or by a similarly named company.
Last verified 2026-07-09. Compliance changes over time. Always confirm directly with the vendor before relying on any certification for a purchasing or compliance decision.
adobe.com