Twilio

Freemium★ FEATURED

Twilio is a cloud communications platform providing AI-powered messaging, voice, email, and video APIs for building customer engagement applications. Its CustomerAI combines real-time customer data with generative AI to personalize interactions across SMS, WhatsApp, voice, and email channels.

Category

Agentic & Automation

Subcategory

Integration Platform

Free Tier

Free trial credit available

Paid Plans

Pay-as-you-go; SMS from $0.0079/message, voice from $0.0140/minute

API Cost

Per message/minute/event pricing

Web AppAPI

Twilio Trust & Security Report

Certifications, AI-training posture, and security controls, with sourced proof.

VIEW

●SOC 2 Type II●SOC 2 Type I●ISO/IEC 27001:2013●ISO/IEC 27017:2015●ISO/IEC 27018:2019●HIPAA●PCI DSS Level 1●PCI DSS Level 4●Binding Corporate Rules (BCR)●EU-U.S. Data Privacy Framework●GDPR●CCPA / CPRA

Verified against Twilio's own trust and security pages. See the full report for sourced proof →

Region

Primary processing in the United States. EU/UK transfers covered by Standard Contractual Clauses (EU SCCs), UK IDTA, and Binding Corporate Rules. EEA headquarters in Dublin, Ireland (Twilio Ireland Limited). Data Privacy Framework certified. No explicit single-region EU data residency option documented publicly.

Trains on Data

Self-hostable

SMS and WhatsApp messagingVoice call automationTwo-factor authenticationCustomer notification systemsAI-powered contact center