Route is an AI-powered post-purchase platform that provides package protection, order tracking, and carbon-neutral shipping options for e-commerce brands and their customers. Its AI detects shipping issues proactively and automates claims resolution to reduce customer service burden.
Category
E-commerce
Subcategory
Inventory Management
Free Tier
Free for merchants; customers pay small protection fee
Paid Plans
Merchant pricing based on order volume
API Cost
Not available yet
Web AppiOS AppAndroid App
Route Trust & Security Report
Certifications, AI-training posture, and security controls, with sourced proof.
●SOC 2 Type 1●GDPR (DPA available)
Verified against Route's own trust and security pages. See the full report for sourced proof →
Region
AWS (US-based hosting with multi-region availability zones mentioned)
Self-hostable
No
Protecting customer orders from loss, theft, and damageProviding real-time order tracking across all carriersAutomating claims for lost or damaged packagesOffering carbon-neutral shipping as a brand sustainability featureReducing WISMO (where is my order) customer support tickets
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