Intercom is an AI-first customer service and marketing platform featuring Fin AI Agent for support, targeted in-app messaging, product tours, and email campaigns. It is widely adopted by SaaS companies to onboard users, drive engagement, and handle customer support at scale.
Category
Marketing
Subcategory
Content Marketing
Free Tier
14-day free trial
Paid Plans
Essential $39/mo, Advanced $99/mo, Expert $139/mo per seat
API Cost
Not available yet
Web AppiOS AppAndroid AppAPI
Intercom Trust & Security Report
Certifications, AI-training posture, and security controls, with sourced proof.
●SOC 2 Type II●ISO 27001:2022●ISO 27018●ISO 27701●ISO/IEC 42001:2023●AIUC-1 (AI Agent certification)●HIPAA●HDS (Hebergeur de Donnees de Sante)●GDPR●CCPA●EU AI Act●CSA STAR
Verified against Intercom's own trust and security pages. See the full report for sourced proof →
Region
USA (AWS us-east-1), EU/Ireland (AWS eu-west-1), Australia (Sydney) - EU and AU available via Regional Data Hosting Addendum
Trains on Data
No
Self-hostable
No
Providing AI-powered customer support with FinOnboarding new users with product toursSending behavior-triggered in-app messagesQualifying leads with automated chat workflowsManaging support tickets and conversations in one inbox
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